Customer reviews from keurig.com
Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Average customer rating
4.3
(5,759 Reviews)
Rating breakdown 5,759 reviews
5 Stars
4,032
4 Stars
586
3 Stars
295
2 Stars
258
1 Star
588
81%of customers recommend this product.
(
4,376 out of
5,398)
Customer Reviews for Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Customer Rating
2
Disappointed
on November 17, 2020
Posted by: Grannys2020
Don’t waste your money. I had an older model and it worked so much better. Coffee was hotter. Very disappointed in this K-supreme Plus. Would not recommend it! This is my 3rd one and it’s the worst one.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, November 18, 2020
Hello and thank you for your review. We're sorry to hear you're disappointed with your new coffee maker. We would love to help and improve your experience. At your earliest convenience, please contact our consumer care team at 866-901-2739. Our representatives are available seven days a week from 7:00 am to 10:00 pm, EST. We look forward to your call.
Written by a customer while visiting keurig.com
Posted by: Sljcraig911
Verified Purchase:Yes
I am personally very disappointed in this machine, which I have had and used for about a month now. I have always been resistant to going with a Keurig because I used a higher-end full size coffee maker for so many years, and was completely spoiled by the amazing taste and richness of fresh-brewed coffee using freshly ground beans. However, I finally realized what a waste of coffee it was, especially since I am the only one in my house that drinks it, and I was very impressed by the reviews of Keurig's new "Multi-stream Technology." I received a great offer, and decided to go for it. It sounded like a "no-brainer." However, I have experienced the SAME EXACT problem that I have always encountered when using a Keurig (at work, friends', etc.), which is that the taste is far too watered down, and often, barely tastes like coffee at all in my opinion. I have tried different strengths, temperatures and cup sizes, but none of that even seems to make a difference. When I use the "strength" function to make it as strong as possible, sometimes it even tastes LESS strong-how is that even possible? I purchased the machine, the "My K-Kup", multiple boxes of coffee, AND a fancy Keurig storage drawer, so it just seemed like too much of a hassle to try and pack it back up and send it back for a refund. Now I am stuck with a machine that produces mediocre "coffee" and I am forced to keep a "subscription" for the coffee pods. If you are just looking to upgrade to the most current technology, then this machine will probably fit your needs perfectly, but if you are thinking of switching to Keurig for the first time and are expecting amazing flavor and richness, I'd recommend either reconsidering or at least purchasing locally so that you can return it more easily if you aren't satisfied with it.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, November 20, 2020
Thank you for your review. We are sorry to hear that you're disappointed in your purchase of the K-Supreme Plus coffee maker. That’s certainly not the experience we want you to have. The behavior that you’ve described in your review is certainly not typical of the coffee maker. We would love to find a resolution that suits your needs. Please call our Customer Service team at 866-901-2739. Representatives are available 7 days a week from 7am to 10pm EST to assist you. We look forward to your call.
Written by a customer while visiting keurig.com
Posted by: Nana Carp
Verified Purchase:Yes
We purchased this to replace our broken coffee maker ( one of the only ones with temp and strength controls which kept breaking) .. after researching I saw that this Keurig model also had temp and strength control so figured we try it since Keurig was a trusted brand... WE LOVE IT!!!! Not only is the coffee hot but it is strong !! Thanks!!
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
5
Great upgrade from my old Keurig.
on November 17, 2020
Posted by: Jim J
I bought the K-Supreme Plus to replace my old Keurig 2.0 brewer. Totally satisfied so far. I love the fact that the new machine takes up a much smaller footprint than the old one, even with a larger reservoir, and it looks a lot nicer as well. It's so quiet that I barely hear it brewing. The 3 programmable preference controls come in handy as well. The coffee and tea I make both taste great and are a bit stronger than with the old machine. Definitely worth the upgrade.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Arturito
Verified Purchase:Yes
This is a nice-looking, efficient coffee machine. It produces nice hot, tasty coffee. I think you'll like it.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Annie77
Verified Purchase:Yes
I purchased this Keurig to use in our trailer. It is a perfect size to sit on the counter. I have not had good luck with Keurig in the past, but thought I would try it again. I plugged it in and I smelled burnt wiring and the machine didn't work. Keurig was good about replacing it and the replacement came about a week later. It Is a good basic machine. I really like having the water reservoir on the side and it is way quieter than my previous coffee maker. The flow of coffee is not the best, it is almost like it is clogged up.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, November 18, 2020
Thank you for your review and feedback. If you need assistance, please call our Consumer Care team at 866-901-2739, we will be more than happy to help.
Written by a customer while visiting keurig.com
Customer Rating
3
Disappointed of quality
on November 16, 2020
Posted by: Mohamad
It is a nice looking machine and coffee taste great. The only thing it spatters all over the counter and the machine. To avoid this you need to use a tall cup to cover the gap. I emailed support and hoping that there is a solution to this problem. Waiting for their response. If you don’t want to wipe your counter after each cup, don’t get this machine. It is pricy for the quality.
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Posted by: Patty7
Verified Purchase:Yes
I really like the features such as hotter coffee! The only thing is the cord is a little short for what I need. I would make the cord about 2 inches longer.
I would recommend this to a friend!
Written by a customer while visiting keurig.com