Customer reviews from keurig.com
Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Average customer rating
4.3
(5,759 Reviews)
Rating breakdown 5,759 reviews
5 Stars
4,032
4 Stars
586
3 Stars
295
2 Stars
258
1 Star
588
81%of customers recommend this product.
(
4,376 out of
5,398)
Customer Reviews for Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Customer Rating
3
concerned with frequency of descaling needed
on November 19, 2020
Posted by: Jger
Verified Purchase:Yes
We recently purchased our K Supreme Plus and loved it. After 3 days, it said to "descale" and then the next day would not turn on. Keurig promptly replaced. Our new unit also told us to descale after only a few days of use and continues to require descaling every week. We use filtered, softened water, followed all set up directions, all descaling directions to the letter. The flavor and convenience is great, but this descaling issue is quiet frustrating.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, November 20, 2020
Hello and thank you for your review. The behavior you are describing certainly doesn't sound normal and we would love to help resolve this issue for you. At your convenience, please contact our consumer care department at 866-901-2739 to speak with a representative. We look forward to helping you!
Written by a customer while visiting keurig.com
Posted by: M Romano
Verified Purchase:Yes
Great cup of coffee each time. Strength temp, great options for variety
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Gsisfrk968
Verified Purchase:Yes
The brewer has great features and is simple to operate. The water carafe is the best yet, larger, sturdy and easy to remove. The new multi flow feature really improves the flavor of the coffee. The only "issue" we have is the distance between the pour feature and a regular sized coffee mug. Because of the distance, there is a great deal of "splashing" resulting in a constant counter wipe-down. We actually were given a replacement brewer, but the same result.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Martinknll
Verified Purchase:Yes
Purchased original in August. Worked very well and quietly with Keurig filter plus using filtered water from special faucet. Cleaned using Keurig solution at three months. Two weeks later "DESCALE" flashed on. Cleaned again using another bottle of Keurig solution. DESCALE did not go off. Called Keurig to ask what I should do. They said send it back and replaced it with same model.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Roman
Verified Purchase:Yes
This unit replaced the lesser model that stopped after 2 weeks. This unit will stop brewing a 12 oz. preset favorite after 4oz. You restart it at 8 oz. Keurig gave me the free upgrade when the first one stopped so I don’t intend to send this back unless it too stops. Makes a good cup of coffee.
I would recommend this to a friend!
Response from keurig.comBy Keurig, Consumer Care, November 20, 2020
Hello and thank you for your review. The behavior you are describing certainly doesn't sound normal and we would love to help resolve this issue for you. At your convenience, please contact our consumer care department at 866-901-2739 to speak with a representative. We look forward to helping you!
Written by a customer while visiting keurig.com
Customer Rating
3
Has great features, but wished the lights for the
on November 17, 2020
Posted by: Clem
I bought this in October, and already stopped working. I returned it. I really liked how well it worked, until it didn't. I will buy another one. And hope for better luck. If that one dies I won't buy another. I don't want to be stuck out.
I would recommend this to a friend!
Response from keurig.comBy Keurig, Consumer Care, November 18, 2020
We appreciate your review and apologize that we could not meet your expectations. We will pass your feedback onto our engineering and quality teams for review. If you ever need assistance with any of our products going forward, please do not hesitate to reach out to our Customer Service team at 866-901-2739. Representatives are available 7 days a week from 7am to 10pm EST to assist you.
Written by a customer while visiting keurig.com
Posted by: Maryann2
Verified Purchase:Yes
I love the Brewer. It’s fast and the flavor is wonderful. I got the plus and I enjoy it immensely.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Dr Pizza
Verified Purchase:Yes
I consider myself somewhat of a coffee snob and purchase the products and beans that maximize my coffee drinking experience. This Keurig, better than its predecessor, does a superior job maximizing the flavor from the pods. I love strong coffee, my wife a little less so, and the versatility of this brewer allows me to please everyone in the family.
I would recommend this to a friend!
Written by a customer while visiting keurig.com