This machine is easy to use and clean. It makes great coffee fast and with a variety of strengths and temperature. The only issue I've had consistently with Keurig coffee makers is the Descale feature. I always follow the instructions yet the Descale message doesn't always go off. Fortunately, Keurig has made it right with me and I'll continue to attempt the Descale feature when it pops up the next time.
Have brought keurig coffee machine a year ago and my day always started with a cup of coffee. One day it stopped working for unknown reason and when contacted customer service they were kind enough to replace it with brand new machine at no cost which was delivered within 2 days. Thanks for the whole team.
This is a replacement coffee maker for one that destroyed itself when we were descaling it. We wanted the same machine since the first one was working great and making the best espresso possible.
This is our third maker as we have had problems with the first two. They never asked really why, just the serial number and a picture and the replacement is on the way. Not why the failure but they totally stand behind there product. Thank you so much