Customer reviews from keurig.com
Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Average customer rating
4.3
(5,759 Reviews)
Rating breakdown 5,759 reviews
5 Stars
4,032
4 Stars
586
3 Stars
295
2 Stars
258
1 Star
588
81%of customers recommend this product.
(
4,376 out of
5,398)
Customer Reviews for Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Posted by: Loujack424
Verified Purchase:Yes
I have had a couple of Keurigs and because my last one stopped working after about 5 years, I decided to try the K- Supreme+. The first one I received worked great for about a week & then stopped working. It was saying to descale even though I only used it for a week. I tried descaling it anyway, but it was still telling me to descale. It did work if I shut it off in between making each cup. I contacted customer service and they sent me a new one. This did the same thing. I am still using it because it works okay and I like my coffee hot and fresh, which it does deliver. I am, however, disappointed because I never experienced this with my other Keurigs. It says to descale but it shouldn’t need to be descaled for a while yet. They need to fix this problem soon so people will not think there is something wrong and maybe not recommend it to other people. If not for this flaw, I probably would have given it 5 stars. Come on Keurig, fix this soon!
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, December 4, 2020
We are sorry to hear about the issues you have faced. We really wouldn't expect this from our products. Can you call our Customer Care team please? The number is 866-901-2739 and we are here to help!
Written by a customer while visiting keurig.com
Posted by: Catherine S
Verified Purchase:Yes
We are absolutely over the moon with our new K-Supreme Plus coffee maker!! We bought it to replace an old K-15 that we have had for years and use in our travel trailer. My husband has been complaining about having to measure the water twice every time he made a cup of coffee (we use BIG cups) when we are traveling, and when I showed him the starter kit deal on the K-Supreme Plus he wanted to know why I hadn't ordered it. The K-Supreme Plus has about the same footprint as the K-15, looks much sleeker, has many more features AND has the all important water reservoir. When it arrived I set it up in the kitchen to try it out before moving it to the trailer and it instantly found a new home. Our old Keurig has gone to storage and we have already ordered a second K-Supreme Plus for the trailer. We really love the instant brewing, easy selection of water temperature, brew strength and cup size, not to mention three preprogramed personal settings. Keurig you knocked it out of the park with this coffee maker!!
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Shackett
Verified Purchase:Yes
I wanted to give this coffee maker a 5 star but am having a hard time getting a cup to brew with out it also dumping coffee grounds in my cup and even after it states that it is done brewing and says enjoy drips excess water. I like to drink every drop of my cup of coffee but with this brewer I cant unless I want a mouth full of grounds. I do love that I can taste a fuller richer flavorful cup of coffee.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: jdjk
Verified Purchase:Yes
We recently purchased this product which our the 3rd Keurig brewer. Loved the new features and sleek look. After 2 or 3 weeks with no problems at all, the brewer started to malfunction showing an add water sign after one cup regardless of water volume in the tank. A call to customer service, explaining the issue in detail, resulted in an unexpected response. Keurig offered a new brewer replacement - period. We are absolutely delighted with their response. We feel that the brewer and their customer service are absolutely 5 stars, the 1 star deduction is simply because the initial unit we received was defective.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
4
Great brewer bad instructions
on November 22, 2020
Posted by: Jflower
I love the brewer, but the descale message came up. I did the descale an can’t find any where how to turn off descale message!
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Gomdori
Verified Purchase:Yes
I bought this a month ago I get “Descale “ sign comes all the time n water filter cartridge didn’t work, so I called n got replacement. Descale sign is gone, but water tank’s water has tiny bobble n also water filter cartridge isn’t working. I called again n she said she will call me back, never call .
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, November 24, 2020
Thank you for your review and feedback. We're sorry to hear about your experience with Keurig Customer Service. We pride ourselves on our Customer Service and always try to ensure the customer is satisfied with the outcome. If you are willing to give us another chance to assist you, please contact us at 866-901-2739, we will be more than happy to help.
Written by a customer while visiting keurig.com
Posted by: Rtwheel
Verified Purchase:Yes
It does make a difference, the aroma is better and the taste is great. I like the fact that I can choose my strength and temperature. I choose a different strength for Iced coffee than hot coffee.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: JDiferdinandi
Verified Purchase:Yes
No longer powers up/ cannot use and had gotten before the holiday so it could be enjoyed with the family/
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, November 24, 2020
Oh no! This is not what we like to hear. We would be happy to help resolve this. At your earliest convenience, please contact our Consumer Care team at 866-901-2739. We look forward to your call!
Written by a customer while visiting keurig.com