Customer reviews from keurig.com
Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Average customer rating
4.3
(5,759 Reviews)
Rating breakdown 5,759 reviews
5 Stars
4,032
4 Stars
586
3 Stars
295
2 Stars
258
1 Star
588
81%of customers recommend this product.
(
4,376 out of
5,398)
Customer Reviews for Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Posted by: Pops1
Verified Purchase:Yes
I purchased a K-Supreme a little over a year ago when the control panel failed to respond. I called tech support to maybe help me correct the problem and after determining that it was not repairable without parts replacement, the representative allowed a one time replacement unit which was shipped to me promptly. I was very impressed by the level of customer service and appreciate the fact that Keurig stands behind their product. I love the coffee maker and the care that Keurig extends to the customer effortlessly… thank you.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Georgia 35
Verified Purchase:Yes
So far it is wonderful thank you for such great customer service for my replacement.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: HhhhhhhhhhhhhBlahblah
Verified Purchase:Yes
Best Krueger’s they have made. Really. Really ?? Too short. Got to be kidding
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Dag72
Verified Purchase:Yes
This is the third pot I’ve had of this model. The first one did great lasted about a year. Second one I sent back because the plastic taste was so bad. Replaced it with this one and it’s not a lot better. It’s some better I’m still trying to work through it.
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Posted by: Linda5665566
Verified Purchase:Yes
Bought this to replace the same model that died 11 months after I bought it. It makes great coffee so I’m taking a chance that it will last longer.
I would recommend this to a friend!
Response from keurig.comBy Keurig Consumer Care, January 29, 2024
Thank you for your review. We're sorry to hear that this has been your experience. We are confident in our quality and stand behind all of our products. Our warranty for Keurig brewers is for one year from the date of purchase. With that said, we consistently listen to consumer feedback and we encourage consumers who are experiencing a problem to contact our Consumer Care Team at 866-901-2739. Our representatives are available seven days a week from 7A to 10P EST and will be happy to help!
Written by a customer while visiting keurig.com
Customer Rating
4
Wonderful Machine, if I can do the maintenance
on January 27, 2024
Posted by: LarryInHN
Verified Purchase:Yes
We are very happy with this coffee maker. Easy to use but we haven’t had much success with the‘descaling’ procedure that we have to do about every 3 months. We watch the video on the website several times then perform the procedure while stopping the video before each step. The machine seems to overheat and stop functioning. We call product support and they are excellent at trying to get it right but 2 of 3 times failed. The great news is they sent us a new machine each time. I’m going to have them on the phone next time I do it.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Belda56
Verified Purchase:Yes
Process was pretty easy Received new maker with in a week. Very satisfied with product.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Bozo go
Verified Purchase:Yes
I love my Kurig. I needed some help from Kurig and their contact phone number was on the box and I actually got a human on the phone. They were so helpful! I love the product and have had many models. Most important for me is a HOT cup of coffee with full flavor! I get it with this model.
I would recommend this to a friend!
Written by a customer while visiting keurig.com