I love my Kurig. I needed some help from Kurig and their contact phone number was on the box and I actually got a human on the phone. They were so helpful! I love the product and have had many models. Most important for me is a HOT cup of coffee with full flavor! I get it with this model.
This machine is easy to use and clean. It makes great coffee fast and with a variety of strengths and temperature. The only issue I've had consistently with Keurig coffee makers is the Descale feature. I always follow the instructions yet the Descale message doesn't always go off. Fortunately, Keurig has made it right with me and I'll continue to attempt the Descale feature when it pops up the next time.
Have brought keurig coffee machine a year ago and my day always started with a cup of coffee. One day it stopped working for unknown reason and when contacted customer service they were kind enough to replace it with brand new machine at no cost which was delivered within 2 days. Thanks for the whole team.