Customer reviews from keurig.com
Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Average customer rating
4.3
(5,759 Reviews)
Rating breakdown 5,759 reviews
5 Stars
4,032
4 Stars
586
3 Stars
295
2 Stars
258
1 Star
588
81%of customers recommend this product.
(
4,376 out of
5,398)
Customer Reviews for Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Posted by: DP564
Verified Purchase:Yes
Thank you for warranting my Keurig coffee maker. Great Job
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: ga394ever
Verified Purchase:Yes
This machine is easy to use and clean. It makes great coffee fast and with a variety of strengths and temperature. The only issue I've had consistently with Keurig coffee makers is the Descale feature. I always follow the instructions yet the Descale message doesn't always go off. Fortunately, Keurig has made it right with me and I'll continue to attempt the Descale feature when it pops up the next time.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Bozo go
Verified Purchase:Yes
I love my Kurig. I needed some help from Kurig and their contact phone number was on the box and I actually got a human on the phone. They were so helpful! I love the product and have had many models. Most important for me is a HOT cup of coffee with full flavor! I get it with this model.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Belda56
Verified Purchase:Yes
Process was pretty easy Received new maker with in a week. Very satisfied with product.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Human error
Verified Purchase:Yes
Love Keurig but had to buy new unit due to the safety feature of pushing brew w/o having water unit set properly which triggers a reset that is no available. Took unit apart once to reset but not able to do a second time. Keurig should make it possible to reset when this happens as it would make this newer newer outstanding!
I would recommend this to a friend!
Response from keurig.comBy Keurig Consumer Care, January 29, 2024
We are very glad you are enjoying your K-Supreme Plus coffee maker and are sorry to hear of your previous experience. We are confident in our quality and stand behind all of our products. Our warranty for Keurig brewers is for one year from the date of purchase. With that said, we consistently listen to consumer feedback and we encourage consumers who are experiencing a problem to contact our Consumer Care Team. Our representatives will be happy to help them resolve it: 866-901-2739.
Written by a customer while visiting keurig.com
Customer Rating
4
Wonderful Machine, if I can do the maintenance
on January 27, 2024
Posted by: LarryInHN
Verified Purchase:Yes
We are very happy with this coffee maker. Easy to use but we haven’t had much success with the‘descaling’ procedure that we have to do about every 3 months. We watch the video on the website several times then perform the procedure while stopping the video before each step. The machine seems to overheat and stop functioning. We call product support and they are excellent at trying to get it right but 2 of 3 times failed. The great news is they sent us a new machine each time. I’m going to have them on the phone next time I do it.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Linda5665566
Verified Purchase:Yes
Bought this to replace the same model that died 11 months after I bought it. It makes great coffee so I’m taking a chance that it will last longer.
I would recommend this to a friend!
Response from keurig.comBy Keurig Consumer Care, January 29, 2024
Thank you for your review. We're sorry to hear that this has been your experience. We are confident in our quality and stand behind all of our products. Our warranty for Keurig brewers is for one year from the date of purchase. With that said, we consistently listen to consumer feedback and we encourage consumers who are experiencing a problem to contact our Consumer Care Team at 866-901-2739. Our representatives are available seven days a week from 7A to 10P EST and will be happy to help!
Written by a customer while visiting keurig.com
Posted by: PJL91851
Verified Purchase:Yes
Great improvement over the previous models we have owned. The ability to “fine tune” the brew (strength and temperature) is excellent, particularly with several coffee drinkers in the house.
I would recommend this to a friend!
Response from keurig.comBy Keurig Consumer Care, January 26, 2024
Thank you so much for your review. We are glad you are enjoying the variety of settings with your new K-Supreme Plus coffee maker. Happy brewing!
Written by a customer while visiting keurig.com