Customer reviews from keurig.com
Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Average customer rating
4.3
(5,759 Reviews)
Rating breakdown 5,759 reviews
5 Stars
4,032
4 Stars
586
3 Stars
295
2 Stars
258
1 Star
588
81%of customers recommend this product.
(
4,376 out of
5,398)
Customer Reviews for Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Customer Rating
5
Great features and even better customer support!
on December 5, 2020
Posted by: Tamster6584
Verified Purchase:Yes
I bought my new Keurig in August 2020 as a birthday gift for myself. I am very impressed with the overall quality, and I love the big water tank. We drink a LOT of coffee, and have to descale about once a month. When we started the 3rd descaling, the controls went dark and would not respond. customer support was wonderful and helped us check all the possible options, and when nothing worked to reset the unit they worked to get us a replacement in a timely fashion. Things happen with electronics; no real complaint there, and SUPER HAPPY with the high quality support I received. Within a few weeks, we had shipped back our old unit that they arranged for pickup, and sent us our new one. Lifetime Keurig customer for sure!
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Mel12
Verified Purchase:Yes
The coffee taste watery no matter how many oz you make.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, December 11, 2020
Have you tried reaching out to our consumer care team regarding your coffee maker? 866-901-2739 We are here to help!
Written by a customer while visiting keurig.com
Posted by: Jim74
Verified Purchase:Yes
I found the process confusing but I kept at it until I received a positive result
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Joann F
Verified Purchase:Yes
Sleek, stylish design and brews coffee hotter and stronger. New technology is great. So glad we upgraded to this model. Would recommend the K-Supreme Plus!
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Salazengrum
Verified Purchase:Yes
I only used keurig for convenience- not for decent tasting coffee, and I was ok with that. For good coffee was a luxury when I had time to do a pour over. Holy cow- keurig finally got it right! Now I have both and I want to buy another machine to set back cause keurig will probably miss the mark in the next go around, so I’m going to hoard this maker. Impressive keurig- this is a great cup of coffee!
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
2
Only stays hot for an hour
on December 5, 2020
Posted by: Sony
I received this as a birthday gift hoped it would be great for a quick cup to take to work and the remainder for hubby while at home . The first cup is great but since the the thermal carafe is not a true thermal just stainless steel it stays hot for about an hour. Also had some days it was just warm. I so wanted this to be great since I have to be at work at 6am and hubby starts day at 7. By the time he starts his day it’s a no go. I think we will go back to the old goody Mr. Coffee.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, December 11, 2020
This is definitely not the experience we want you to have with our coffee makers. Did you reach out to our Customer Care team about this? Please give them a call at 866-901-2739. We are here to help!
Written by a customer while visiting keurig.com
Posted by: JDavis
Verified Purchase:Yes
love this coffee maker hope i do not have to replace it again to bad the first one had problems
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Teacher lady
Verified Purchase:Yes
This new coffeemaker makes decent coffee. However it’s missing some really nice features my old Keurig had. An auto reminder to change filters, an auto reminder to descale and a lighted water reservoir (in three different color choices) which was really nice on early dark mornings. I expected a lot more for the money. Guess that’s my fault for assuming so much.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, December 11, 2020
Thank you for your review and feedback on the K-Supreme Plus coffee maker. If you need assistance, please call our Consumer Care team at 866-901-2739, we will be more than happy to help!
Written by a customer while visiting keurig.com