Bought a K-Supreme Plus and within a couple weeks it started turning off about 10 seconds into a brew. I contacted Keurig and after running a few self-checks on my machine, they determined it was faulty and that they'd replace it. I had my new machine within a week!
We love our Keurig and hope that it will continue to work when we have to do the descale process. Our last 2 of this model did not. However, when it does work, it’s the best!
Had a K Supreme Plus single serve for a short time & out of no where it wouldn’t turn on. Called customer service explained the situation & they sent out a replacement. I was very pleased with the customer service I received & the outcome of my call. They stand behind their products! Thank you!
Bought the unit about a year ago and during descaling, it smoked and died. After confirming some proof of ownership via email attachments, a new unit was on it's way. Very happy with my about 4th Keurig.
Were very happy with this new Keurig coffee maker. It's so convenient to be able to come into the kitchen and within two minutes have a cup of perfectly brewed to order hot coffee.