My coffee maker worked great for the first 6-9 months but then the descale notification came and would routinely come on every couple months until the unit locked into descale mode and became non-operational. Customer service was great working through the details and sending a replacement unit.
I have had about 6 Keurig's. None of them would make a Strong cup of coffee even when using the STRONG setting. This is the 1st one that has been able to make a STRONG cup that is not diluted and weak Al my previous Keurig's would fail after about 6 to 9 months for some reason. Keurig replaced them at no charge.
I hope this one lasts . Because I really like that is finally makes a Bold and STRONG cup when wanted
This brewer is a replacement. It works extremely well and I'm more than satisfied with it providing me with a wonderful cup of coffee at any time during the day. Thank you.