I have bought two of these units and both times after about three months when following the Descale process the unit started smoking and then turned off and would not turn back on again. Very disappointed with this product.
My first Keurig, bought last year, failed to work when I tried it this year. Your team after a phone call, heard our story and let me know that with some information provided I would be sent a replacement. I have the new machine and am very pleased.
This is a replacement for one I bought a year ago that developed a glitch. The people at Keurig were so helpful and easy to work with. They replaced the faulty machine promptly and easily.
Our last coffee maker after 1 yr of constant use had an internal issue and quit working. I had descaled it twice. I called the company and they sent me a new one in 3 days. Warranty was still good. Great service and warranty.
My family has the K Supreme Plus, needed support and needed support a few times. I have to say, Keurig has been great about replacement and making this as easy as possible, while also getting our problems replaced quickly. They’ve made it as easy as possible and for that I’m grateful. 5/5 customer support!