Our last coffee maker after 1 yr of constant use had an internal issue and quit working. I had descaled it twice. I called the company and they sent me a new one in 3 days. Warranty was still good. Great service and warranty.
My family has the K Supreme Plus, needed support and needed support a few times. I have to say, Keurig has been great about replacement and making this as easy as possible, while also getting our problems replaced quickly. They’ve made it as easy as possible and for that I’m grateful. 5/5 customer support!
Bought a K-Supreme Plus and within a couple weeks it started turning off about 10 seconds into a brew. I contacted Keurig and after running a few self-checks on my machine, they determined it was faulty and that they'd replace it. I had my new machine within a week!
We love our Keurig and hope that it will continue to work when we have to do the descale process. Our last 2 of this model did not. However, when it does work, it’s the best!
Had a K Supreme Plus single serve for a short time & out of no where it wouldn’t turn on. Called customer service explained the situation & they sent out a replacement. I was very pleased with the customer service I received & the outcome of my call. They stand behind their products! Thank you!
Bought the unit about a year ago and during descaling, it smoked and died. After confirming some proof of ownership via email attachments, a new unit was on it's way. Very happy with my about 4th Keurig.