My Keurig stopped working a few months after getting. I called and the coustomer service was the best. Honestly one of the best Companies I have ever seen. I will always buy
Our unit was replaced under warranty. Warranty service was exceptional and we like the unit. However, the new unit has had times where it does not work. Cycle power and remove / replace the water tank and it works.
My first version of this model lasted about 10 months. I got a replacement in August that lasted less than a month. The next warranty replacement failed on the first day when it started smoking, indicated that water needed to be added when it was full, did not make the amount selected and filled the cup with grounds. We opted to replace this model with a different one and are keeping our fingers crossed that it lasts.
I love this style of Kuerig - it's compact and a perfect size for 1 or 2. Customer service has also been Fantastic for Keurig - anytime I've had an issue, they were right there helping me find a solution. Great product, Great Company
This transaction was for a replacement unit that lost power while in the “de-scale” process. Customer support and replacement support obviously in sync because the replacement unit arrived within a few days. A rarity in today’s market. Good Job!