I received my original K-Supreme Plus as a 2022 Christmas gift and the machine stopped working all of a sudden while descaling. I called customer service, and they had a replacement in the mail within two days.
This is my fourth K-Supreme maker that has been a warranty replacement. I do have to say that Keurig stands behind their products and replaces faulty units fairly. As for the unit… when it works, to great and makes good coffee.
I contacted Keurig with issues that I had with my K-Supreme Plus™ Single Serve Coffee Maker. They had me walk through some of the issues to very quickly agree that the problems were with the coffee maker. All they required from me was proof of purchase and picture of the serial number and then they immediately replaced the unit. Keurig has an amazing as well as very knowledgeable team of people. I know that at some time in the far far future I will need to get another coffee maker and without any hesitation it will be another Keurig.
I was having problems with my coffee maker. It was still under the one year warranty. I placed a call to Keurig, followed their instructions and the next day I received my replacement coffe machine.
We bought a new Kuerig in February unfortunately it stopped working July. I called in we tried some simple troubleshooting, which did not work. Since it was still under warranty and we had our receipts from the purchase and a replacement was ordered and sent to us by Keurig. They customer service associates were apologetic, respectful and professional. In a week I was sipping coffee again.