This coffee makes coffee that is too strong. I use Dark Magic because I llike it strong, but this coffee make makes too strong. This is a replacement for the first one so I am convinced it is because of the design.
Love coffee maker, but I think my hard water & I think that may be harder on it then usual, but they tell me to use tap water. I love it though & I love their customer service
My old one stopped working because I used too much water in an attempt to clean it. But because it was still under warranty, Keurig sent me a new one with a new one-year warranty!
Great product and great customer service! Thank you!
This Company has a phenomenal product and warranty. I I I have had 4 machines to date. I wanted to change to the latest each time. Never disappointed. They stand behind the product. I had the supreme Plus for a year and it had a problem. They replaced it with a newer model.
The coffee maker is easy to use and makes a good cup of coffee at the right temperature and strength. However, this is the third machine I have purchased that has the same design flaw. I have white counter tops which show the coffee splatters each and every time a cup is made. If you have darker tops, you wouldn't notice it. I am surprised that this design/engineering flaw has not been corrected. I can continue to use this machine because my husband and enjoys his coffee from it. I am a tea drinker so I personally don't use the machine.
I bought my Keurig about 8 months ago and used it everyday when it just wouldn’t work. I called the customer service number to ask about if there was something maybe I could do to reset or restart it. I was asked a couple questions and within 4-5 minutes of the call I was sent easy instructions on how to send my info online to receive a replacement. Only a couple on pictures and about 10 minutes of my time to send the information needed, and my brand new Keurig was on the way to me. I had my new one in less than a week!