This item was a replacement for a unit that didn't work out of the box. The replacement works like a dream. I like the larger capacity and all of the features. I only wish that when models change that the k-cup reusable filters wouldn't change. I have 2 units from my old 2.0 Keurig that are now useless.
I purchased this Keurig K-Supreme Plus a little over a year ago. When the machine failed to function correctly about a week before the warranty expired, I contacted the company and they asked me to send it back to them, and sent me a new one, for which I am very thankful.
I can't stop raving about KEURIG and its customer service reps. Our KEURIG stop working after completing the descaling process. I contacted KEURIG and explained the situation and they didn't hesitate in replacing our system. THANKS, MUCH!!!
We had to replace our Keurig because we couldn't see the logos anymore, but it still worked. This one we ordered and for some reason had an extra stream of clear water so they replaced it and the next one worked great! I'm hoping this one lasts as long as our first one, at least 10 years!
Bought this machine almost 2 years ago and have had to replace it twice. Both times after running the descale function the machines just die, customer service is great about getting me a replacement machine but the most recent replacement smelled of plastic so bad I am still unable to use it almost 2 weeks later.