I have been a long time customer and have always appreciated the great customer service. Also enjoy the convenience factor of the coffee machine and miss it when I stay somewhere without it.
Spoke with Jolene G. who promptly resolved my replacement issue. She was very kind and helpful. Keurig should be honored to have such a great person working for them.
I had my k-supreme for a little over a year. One day it quit functioning. I called and the representative issued a free replacement. This is the kind of customer service I applaud! Thank you!
We had a Keurig K-Supreme Plus Single Serve Coffee maker that stopped working. We called the Keurig Warranty Service center and with a few questions and trouble shooting they determined that the unit should be replaced. It involved a single response to the e-mail they sent to supply verification of the unit serial number and a copy of the purchase receipt. We were sent the approval for the replacement K-Supreme Plus Single Serve Coffee maker, We received the new unit in less than 10 days.