The first one I purchased seemed to have a mind of its own. Sometimes the kcups would overflow into the basket with grounds everywhere. It spashed all over the counter and was very very slow to make a cup. Keurig was willing to replace it, which they did. The second maker is very nice. I have not experienced any problems with the exception of the speed, which is still very slow. But the coffee is good and the machine looks great, so for the sake of style we will wait a bit longer for each cup.