Customer reviews from keurig.com
Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Average customer rating
4.3
(5,759 Reviews)
Rating breakdown 5,759 reviews
5 Stars
4,032
4 Stars
586
3 Stars
295
2 Stars
258
1 Star
588
81%of customers recommend this product.
(
4,376 out of
5,398)
Customer Reviews for Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Customer Rating
2
Not 100% happy - Newer options not worth the cost
on January 13, 2021
Posted by: CoffeeMike57
Verified Purchase:Yes
We switched from the Duo coffee maker after having issues with the carafe going out twice. We were happy to try this one. This coffee maker has 4 additional prongs surrounding the one in the middle to puncture the K-cup. These are not as sharp as the one in the middle. If you don't close down the top very firmly, it doesn't puncture all 5 holes. This results in coffee grounds to go everywhere. It has the ability to adjust the temperature to three settings. I don't believe the highest level is any hotter than a regular Keurig coffee maker. It also has the capability to set a personal setting. The manual does not have instructions how to do this.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, January 15, 2021
Thank you for your review and feedback. If you need assistance, please call our Consumer Care team at 866-901-2739, we will be more than happy to help.
Written by a customer while visiting keurig.com
Posted by: WJerry
Verified Purchase:Yes
Much stronger coffee - I need to use more milk/cream and sweetener. Love it, otherwise. Easiest Keurig to use yet.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Kat D
Verified Purchase:Yes
I originally purchased the K Supreme but broke it trying to figure out how to use the reusable k cup, so I ended up getting this one as a replacement (thanks to Keurig customer service). Now that I know how to install the new reusable k-cup, I like the coffee maker just fine. It's fast and quiet. The metal and colors make it look very sleek. I also love the large water reservoir.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
Not happy!
on January 12, 2021
Posted by: flaisland
This unit is 1month old. Use nothing but distilled water. The display constantly says to ADD WATER even when full. The only way to get the unit to work is to unplug it and wait a few minutes. Not sure how the unit monitors water level as it does not have the floating magnetic disk as all my other units do. New system fails.
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Posted by: Gpfgarden
Verified Purchase:Yes
Last Keurig had a delay for heating water. This is not only faster but is smaller and nicer looking
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Anonymous
Verified Purchase:Yes
The coffee maker works great. I like the removable water reservoir design and the ability to program settings. I would like to see the programming allow for odd ounce sizes (such as 11 oz). Also, a reusable K-Cup should be included in the package. Thanks!
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Pastorc323
Verified Purchase:Yes
This is a great coffer maker. Having used other Keurig Coffee Makers in the past, I was so thankful that my wife brought this one for me. My coffee has never tasted better! The brewer is so quite that I don't even know its brewing. The look is awesome and I just love it. Thank you Keurig for stepping up your game in coffee brewing machines.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
Waste of $
on January 11, 2021
Posted by: Coffee aficionado1
This is the worst machine yet! Beautifully matches stainless appliances so it gets 1 star for that but the machine doesn't have a noticeable difference between strength or temperature buttons - it's just a gimmick. And after only 2 weeks of use, the unit simply would not power on! No warning, no misuse. I had my old version for three years with no issues but this one is a dup!
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, January 13, 2021
Hello and thank you for your review. We apologize that the K-Supreme Plus Coffee Maker did not meet your expectations. This is not indicative of the experience that we strive to provide and we hope that you will allow us the opportunity to assist. At your earliest convenience, please contact our Consumer Care team at 866-901-2739. Our representatives are available seven days a week from 7:00 am to 10:00 pm, EST. We look forward to hearing from you.
Written by a customer while visiting keurig.com