Customer reviews from keurig.com
Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Average customer rating
4.3
(5,759 Reviews)
Rating breakdown 5,759 reviews
5 Stars
4,032
4 Stars
586
3 Stars
295
2 Stars
258
1 Star
588
81%of customers recommend this product.
(
4,376 out of
5,398)
Customer Reviews for Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Posted by: AstroCreaton
Verified Purchase:Yes
first, Keurig support has been great.. unfortunately I know this because I've had to exchange my K-Supreme Plus 3 times! All for the exact same reason.
They need to recall and replace the low water sensor.
Twice while doing descale, and again just brewing a cup.. when the water runs low it just keeps going and burns itself up. Shuts off and won't come back.
If you really watch closely and keep the water filled, it's great. Love being able to set a lower temp and higher strength, and save as preset.
They need to recall and replace the low water sensor.
Twice while doing descale, and again just brewing a cup.. when the water runs low it just keeps going and burns itself up. Shuts off and won't come back.
If you really watch closely and keep the water filled, it's great. Love being able to set a lower temp and higher strength, and save as preset.
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Posted by: Ds54
Verified Purchase:Yes
I got this coffee maker as a replacement and love that I can program it for my coffee but after using it for about 2 weeks I still taste plastic every morning. I descaled it early to get rid of it but my first cup every morning still has a heavy plastic taste and smell.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Becky S
Verified Purchase:Yes
This is the second time in less that a year I've had to replace my K-Supreme Plus Single Serve Coffee maker. Both times the first request to replace was denied and when I pushed back they sent the coffee maker. The coffee maker doesn't seem to last a year.
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Posted by: CMLB
Verified Purchase:Yes
I bought the keurig and the strength And temp buttons were not working, so I called keurig. They said they would send another, which they did, tho it did not come with everything in my original purchase.
I believe they sent me a refurbished one and not a brand new one. I can’t program strength and temp buttons and even when I put on hottest, the coffee does not stay hot long at all.
I believe they sent me a refurbished one and not a brand new one. I can’t program strength and temp buttons and even when I put on hottest, the coffee does not stay hot long at all.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: tsphilips
Verified Purchase:Yes
Had the machine less than 2 months and the replacement process was a nightmare. It took over 2 weeks before they finally agreed to send a new machine. Had to jump through hoops and basically had to threaten social media posts to get anyone to help.
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Posted by: Coffman
Verified Purchase:Yes
I bought new and it quit working. Contacted Keurig and they sent a new one. Very fast exchange.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
5
warranty replacement of my Keurig ice coffee maker
on June 13, 2023
Posted by: Michigan Robin
Verified Purchase:Yes
I called in to report that my Keurig ice coffee maker was not working properly.
After many questions to get to the heart of what was wrong, Keurig offered to replace my broken machine. About 4 days later my new Keurig arrived and it works great!
Thank you Keurig!
After many questions to get to the heart of what was wrong, Keurig offered to replace my broken machine. About 4 days later my new Keurig arrived and it works great!
Thank you Keurig!
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Unhappy Delivery Promise
Verified Purchase:Yes
The experience over the phone with the service team was positive. They promised a 4 day delivery and did not deliver until a week later. A week without coffee is excessive. Please deliver when promised or do not promise.
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com