Bought my original machine and loved it, while it lasted. It died while descaling. Easy enough to get a replacement machine although it took several weeks to arrive. Then less than a year later that machine died while descaling. NOT easy to get a replacement. Took almost a month and they tried to make it sound like I was descaling wrong even though I followed their directions exactly. There's obviously an issue with the machine that they won't own.
This machine has an odd smell when brewing, and that smell is transfered to the beverage. I've tried teas, several different k cups and they all taste terrible. This is the second unit. The first smelled bad too, and stopped working after 2 months. I'm so disappointed. Our other Keurig, a K Supreme Plus is awesome.
Unfortunately my machine failed after a few months of service. When I called Keurig, they sent a replacement, which arrived 3 days after my initial call. Grateful for their service.
My Keurig quit working properly, I called customer for help, took about 10 minutes with them on the phone and they said they they would send me a new unit. 2 days later the new unit was here and it is so much better than the old brewer Thank you Keurig