I have now replaced my supreme plus coffee maker 4 times!!! Read the reviews great warranty keurig but this machine definitely has something wrong with it. My advice never descale it once you do it will be time for replacement. Total garbage.
2nd warranty in less than 2 years, this one the digital is so faint I can't see it, not going to mess with it because you are a pain to deal with,,3rd machine #1stopped working #2 stopped heating #3 can't see digital, so soon to be something else that I will have to call and replace
The temperature control settings in my brewer stopped working. A very patient representative walked me through troubleshooting and determined I’d need a replacement. My warranty had expired three months prior. Regardless, the rep processed the replacement and within days I received a completely new brewer!
Had a minor problem with our K-Supreme and the excellent staff sent me the part as I requested. After that didn't work they sent us a brand new unit! Nice to see a company that still cares!