Customer reviews from keurig.com
Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Average customer rating
4.3
(5,759 Reviews)
Rating breakdown 5,759 reviews
5 Stars
4,032
4 Stars
586
3 Stars
295
2 Stars
258
1 Star
588
81%of customers recommend this product.
(
4,376 out of
5,398)
Customer Reviews for Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Posted by: Monroe7702
Verified Purchase:Yes
This is the second K-Supreme plus coffee maker that I have ordered. I like the large water reservoir and the coffee maker has some nice features. However, the previous one only lasted 1 1/2 years which is not acceptable. There are only 2 people in my family and this is only used for 1/2 year . This coffee maker should last longer since it is more expensive than many of the choices. I, also had an issue with my circuit breaker flipping off when I used this coffee maker. Many others have complained about circuits . I had to move the coffee maker to another area in the kitchen.
Response from keurig.comBy Keurig, Consumer Care, May 26, 2023
Thank you for sharing your review and feedback. We're sorry to hear that this has been your experience. We are confident in our quality and stand behind all of our products. Our warranty for Keurig brewers is for one year from the date of purchase. With that said, we consistently listen to consumer feedback and we encourage consumers who are experiencing a problem to contact our Consumer Care Team at 866-901-2739. We are here to help.
Written by a customer while visiting keurig.com
Posted by: Laura WMS
Verified Purchase:Yes
I had the K Supreme Plus Single and something went wrong with it. I had less than a year. Keurig has one of the best customer service I have ever worked with. I received a replacement in less than a week.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Anonymous
Verified Purchase:Yes
I used my Keurig for my coffee each morning. When a new single cup version comes out I purchase it. The unit I recently bought is very efficient and attractive for the kitchen. This unit just stopped functioning. The customer representative stepped me through a number of potential attempts to resolve the issue. When that was not helpful, he helped me get a replacement unit in a timely way.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: butchc13
Verified Purchase:Yes
Dealing with Keurig for warranty replacement of our coffee maker was very pleasant experience.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Marciano
Verified Purchase:Yes
K-Supreme Plus replacement is spraying while brewing.
This is the same complaint I had with my previous K-Supreme.
My first Keurig Brewer did not spray while brewing and you disconutioned.
Please review my account.
This is the same complaint I had with my previous K-Supreme.
My first Keurig Brewer did not spray while brewing and you disconutioned.
Please review my account.
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Posted by: Beck23
Verified Purchase:Yes
I bought this about a year ago for my mom for Mother’s Day. She loves this machine. Especially the iced option. When it had an issue the Keurig help line assistant was very professional and helpful. Unfortunately my moms Keurig had to be replaced. It was an easy process to get a new one. I was told it would be about a week for the replacement to arrive. It actually arrived before that. Thanks Keurig
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Terance
Verified Purchase:Yes
This purchase was a replacement for a defective unit. Had it 7 months and it quit working. Called Keurig and they have fantastic customer service. Had to get them a little information and within 3 days I had a brand new unit.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: RELCJS
Verified Purchase:Yes
We love our brewer use it at least once every day. After using it for more than a year it recently stopped working and Keurig quickly sent us a free replacement.
I would recommend this to a friend!
Written by a customer while visiting keurig.com