My new Keurig coffeemaker bought for Thanksgiving malfunctioned. Spoke to lovely agent who helped me troubleshoot and opted to send a whole new machine! This machine is wonderful!! She could not have more understanding and helpful!!
I love it but I’m finding coffee granules or grains in my coffee; is it because it’s multi pronged? Is that coming from the Kcups! Or is the machine doing it. it’s less than 2 weeks since I started using it. I’m observing it, I will call you if this issue does persist.
We bought our first version of this before Christmas and within a few weeks, it just died. Wouldn’t restart and tried everything we could think of. Called support and they sent us a new one. It’s working but spreading grounds everywhere! In our cups, all over the machine, on the counter. For the price of this the only good feature is the larger water reservoir.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, January 21, 2021
Sorry to hear you've been disappointed with your K-Supreme Plus coffee maker! If you try reaching out to our customer care team, they will be happy to help: 866-901-2739.
This is a step up in features and especially design. No longer does it resemble Darth Vader Attacking my kitchen! Much easier to refill water pot. Only downsides are longer brewing time (stronger) and coffees spots on counter. The cosmetics alone are enough to warrant upgrade. I love my Kuerig!