We upgraded to this model after many years. The K-Supreme Plus not only looks great but is much quieter. Since the K cup is punctured 5 times instead of one, the coffee is more flavorful. Very pleased with the upgrade.
I purchased this product in November of 2020 and within 1 month it stopped working mid brewing cycle. It would not power back on. I returned the machine and got a replacement in December, and again within 1 month the same problem occurred. Very disappointed because I had owned a Keurig for 9 years and it was of good quality. I think this product is defective and not of very good quality like the original Keurig.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig , Consumer Care, January 26, 2021
We are sorry to hear about the issues you have faced. We really wouldn't expect this from our products. Can you call our Customer Care team please? The number is 866-901-2739 and we are here to help.
We absolutely love this brewer! The multi stream feature really allows me to enjoy the full flavor of the coffee. I love the three person settings that can be programmed. It is so easy to set the strength, temperature, and size that is your favorite or regular so you can just hit the saved setting and the brew button. Brews fast and it is so quiet. I love that it turns off and it turns on when you lift the handle. Ready whenever you need it. The design of this machine is so nice on the counter. The water reservoir has a handle and a square shape making this so easy to refill. This is our fourth Keurig and this machine is the best!