Customer reviews from keurig.com
Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Average customer rating
4.3
(5,759 Reviews)
Rating breakdown 5,759 reviews
5 Stars
4,032
4 Stars
586
3 Stars
295
2 Stars
258
1 Star
588
81%of customers recommend this product.
(
4,376 out of
5,398)
Customer Reviews for Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Posted by: Patty78
Verified Purchase:Yes
Have had several Keurigs in the past, but this one makes the best cup of coffee. Although my original stopped working after about 6 weeks, Keurig replaced it in a very short time. Excellent customer service !
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: One Stsr
Verified Purchase:Yes
I bought this coffee maker less than 6 most ago and it stopped working. I purchased the warranty and had no problem getting a replacement.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Ou812
Verified Purchase:Yes
We have had Keirigs for years. Had to have my 2.0 replaced twice shortly after purchase. This one is no different. You make one cup of coffee and flashes add water while the tank is full. Won’t work till it cools down in about 10 minutes. This is my second k supreme machine as they just replaced the one I bought at the end of November and it has the same problem. All the trouble shooting does not fix the issue. Very sad as we really like Keurig.
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
3
Great taste yet barely warm at hottest setting
on January 29, 2021
Posted by: Joe777
Verified Purchase:Yes
Flavor is great. Temperature is lacking even at hottest setting, coffee barely warm.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, February 4, 2021
This is definitely not the experience we want you to have with our coffee makers. Did you reach out to our Customer Care team about this? Please give them a call at 866-901-2739. We are here to help!
Written by a customer while visiting keurig.com
Customer Rating
1
Great until descale won’t shut off.
on January 28, 2021
Posted by: Frustrated in Chicago
Loved this one for 2 months, then the descale light came on. I followed the instructions online and video twice. The descale light will not go off. This is beyond annoying!!
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, January 31, 2021
That's not what we would hope to hear. Our Customer Care team will be happy to help troubleshoot with you. Please get in touch with them at 866-901-2739.
Written by a customer while visiting keurig.com
Posted by: Hudy2020
Verified Purchase:Yes
Purchased my keurig when it was time to clean it something went wrong and it would not run right but when I called to talk to someone about what i could do they replaced my coffee maker and I had no problem couldn't ask for a better warranty
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Randy001
Verified Purchase:Yes
I love the customizations for coffee brewing. I do wish the hottest setting could be hotter. Another issue, my 16oz cup will barely fit. I have to remove the drip tray, and it is still a tight fit. Over all, the Supreme is a major improvement over the original Keurig.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Dr Foley
Verified Purchase:Yes
The coffee tastes so much better! We had an issue with the coffee but Keurig quickly solved the issue by replacing it.
I would recommend this to a friend!
Written by a customer while visiting keurig.com