Customer reviews from keurig.com
Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Average customer rating
4.3
(5,759 Reviews)
Rating breakdown 5,759 reviews
5 Stars
4,032
4 Stars
586
3 Stars
295
2 Stars
258
1 Star
588
81%of customers recommend this product.
(
4,376 out of
5,398)
Customer Reviews for Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Posted by: Junglecat
Verified Purchase:Yes
I love the small footprint as I do not have much counterspace
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: JPerry
Verified Purchase:Yes
I just bought this machine to replace my 2.0. Nothing wrong with the old machine but my husband really liked the sleek, compact look of this new machine. We also liked the larger water reservoir and the 12 oz brewing option. We’ve now used it for 2 weeks and have definitely experienced the brewing issues as described in many of these reviews. Basically, when the extra needles don’t all puncture the pod, water spills outside of the pod and you get water pouring in your cup along with the coffee. At this point, the coffee is ruined and you have to start over. We think we have remedied the problem by being more forceful when we close down on the pod. It works most of the time. This is definitely a design issue.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, February 3, 2021
Have you tried reaching out to our consumer care team regarding your K-Supreme Plus coffee maker? 866-901-2739 We are here to help!
Written by a customer while visiting keurig.com
Customer Rating
5
Modern, space-saving, and super hot water! Love it
on February 1, 2021
Posted by: ARco
Verified Purchase:Yes
Modern, space-saving, and super hot water! Was a gift for a housewarming and they LOVE it. Worth every penny.
Written by a customer while visiting keurig.com
Posted by: annak13
Verified Purchase:Yes
I purchased this in a retail store and the top display never worked. Keurig customer service was GREAT and quickly replaced the whole coffee maker. I love it! Design takes up less space. The 3 levels for strength and temp are very nice features and presetting my choices to favorite 1 makes getting ready in the morning super simple.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
1 Month won't descale
on February 1, 2021
Posted by: RoxiJ
I use bottled water as this is the 2nd Keurig I purchased and sure enough descale light came on. Ran Keurig Descaler through following directions and light is still on. Tried unplugging still light is on. Very disappointed in this product. For the price it should operate correctly for more than a month.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, February 3, 2021
Thanks for your question! Did you activate the Descale Mode on your K-Supreme Plus coffee maker before starting the process? STEP 1: Prepare the Brewer. Pour the entire bottle of Keurig® Descale Solution into an empty water reservoir. Then, fill the empty bottle with water and pour into the water reservoir. Do not insert a K-Cup® pod. Place a large mug on the drip tray. STEP 2: Descale the Brewer. To activate Descale Mode, begin with the brewer plugged in and powered off, then press and hold the 8oz and 12oz buttons together for 3 seconds. When flashing, press the brew button to start the descaling process. Once the brew is complete, pour the hot liquid into the sink. Repeat this step until the ADD WATER light illuminates. STEP 3: Fresh Water Rinse. Empty the water reservoir and refill to the MAX fill line with fresh water. When flashing, press the brew button to start the rinsing process. Once the brew is complete, pour the hot liquid into the sink. Repeat this step until the DESCALE notification turns off. The brewer has now exited Descale Mode and will be ready for use!
Written by a customer while visiting keurig.com
Posted by: Juanita querida
Verified Purchase:Yes
This coffeemaker is nice because it has many cup size settings. It also has needles to punch holes in the K Cup so as to extract more flavor into the coffee mug. I like it so far. I’ve just used it about 10 times.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Bocca
Verified Purchase:Yes
Love the levels of strength, oz sizes and heat level. Only had it about3 weeks when it failed. Took some effort, but thank you for replacing it. I was so relieved to received the replacement. Such an improvement over my previous one!
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
3
Splatters everywhere
on January 31, 2021
Posted by: Hjp1
Only issue I have is that it splatters everywhere when brewing.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, February 3, 2021
Thank you for sharing this feedback. We suggest trying to brew in a taller mug to reduce coffee splashing out of it. If you ever need assistance, please call our Consumer Care team at 866-901-2739, we will be more than happy to help.
Written by a customer while visiting keurig.com