We had an issue with our K-Supreme Plus within the warranty period. The Keurig folks responded to our claim same day and we received a new replacement within a few short days. Good job Keurig!
My wife and I had a Keurig coffee maker which we loved. Perfect coffee every morning exactly how each of us wanted it made and brude and so. Convenient. Well that coffee maker started having issues where I can only get. A part of a cup out. At a point. I contacted Keurig and their customer service rep told me. That's to keep track and get back to them if I keep having problem. Well. I did have a problem. And contacted them again it was getting worse and they completely replaced it! I couldn't ask for more wonderful service and warranty. Then I got from Keurig in confidence I would recommend. They're products to anyone and buy from them in the future inFull confidence!
I really like that I can choose either the k cups or my own ground coffee! My coffee maker stopped working one day but was under warranty and it was quickly replaced. Be sure to fill the warranty on line!
I own 3 Keurigs and love them. Recently, when we began to have an issue with our newest one I contacted the company. Juan was awesome and within a few days, I had a replacement. I will be a lifelong keurig customer.
I have always had great experience with customer service and have been satisfied every time I need help or info. Kerug, I think cares about their customers.
I was thrilled to discover I had registered my coffeemaker and saved the box with the receipt in it!!! I never imagined I’d need it. Getting the replacement was so fast and easy! The customer service reps were so helpful!