Customer reviews from keurig.com
Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Average customer rating
4.3
(5,759 Reviews)
Rating breakdown 5,759 reviews
5 Stars
4,032
4 Stars
586
3 Stars
295
2 Stars
258
1 Star
588
81%of customers recommend this product.
(
4,376 out of
5,398)
Customer Reviews for Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Posted by: HerbB52
Verified Purchase:Yes
Since my sons left home I have struggled to make good coffee with the appropriate amount. My drip coffee maker made way more than I could use in a day and leftover coffee is not that good. My pour over filter was good but takes forever to make. My Keurig easily makes the appropriate amount of good coffee and makes the cleanup easy.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Ash1026
Verified Purchase:Yes
We bought the machine worked great for a month then descale came on we used the solution would not go away called CS they replaced the machine. The new machine came and when we turned it on descale was already blinking and again would not go away. So we are now on our third machine in a matter of two months. Highly recommend purchasing a different style.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, February 10, 2021
We are sorry to hear about the issues you have faced. We really wouldn't expect this from our products, but we are confident our team will be able to address your concerns. If you ever need further assistance, please do not hesitate to call our Consumer Care at 866-901-2739, we will be more than happy to help!
Written by a customer while visiting keurig.com
Posted by: Lisa Kinyon
Verified Purchase:Yes
This was a replacement and Keurig made it easy! Thank you!
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Anonymous
Verified Purchase:Yes
They finally have a reservoir that is easy to clean and fill. The odd shaped artsy fartsy Keurig resevoirs were a real pain to clean and fill.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
Product needs to be pulled from Keurig.
on February 4, 2021
Posted by: ncmijs
Order one and arrived DOA. Board is failing in this product. Keurig needs to remove this item from sale before a class action suite hits them.
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Posted by: Lucy 1212
Verified Purchase:Yes
My new machine made exactly 3 cups of coffee before malfunctioning. The replacement was just as bad!!!
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, February 5, 2021
We are sorry to hear about the issues you have faced with your K-Supreme Plus coffee makers. We really wouldn't expect this from our products. Can you call our Customer Care team please? The number is 866-901-2739 and we are here to help!
Written by a customer while visiting keurig.com
Customer Rating
1
Very unhappy
on February 3, 2021
Posted by: NotHappy57
I have now had 3 of these brewers fail within weeks of purchasing. I was told another would be shipped out. It has now been 7 days with no confirmation that I am getting a new one any time soon. The only good thing I have to say about this brewer is that is very nice looking.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, February 4, 2021
Thank you for your review. We do take this feedback very seriously and are confident our team will be able to address your concerns. If you ever need further assistance, please do not hesitate to call our Consumer Care team at 866-901-2739, we will be more than happy to help.
Written by a customer while visiting keurig.com
Posted by: BBMB
Verified Purchase:Yes
I am very disappointed with this coffee maker. I have owned 4 or 5 Keurig coffee makers over the years. My issue is the temperature of the coffee. Doesn't matter what setting I have it on, it comes out between 160-170 degrees. I was told by a Keurig that high setting would be 194 degrees. I have descaled the coffee maker and no difference. I even returned one maker and the new one has the same issue. I have no issue with the strength settings.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, February 5, 2021
Thank you for your review. The K Supreme Plus has three temperature settings determined by the cup size selected. The in cup temperature on the smallest brew size can start at 160 and go to 172 degrees on the largest cup size. If you ever need further assistance, please do not hesitate to call our Consumer Care at 866-901-2739, we will be more than happy to help!
Written by a customer while visiting keurig.com