We had a problem with our fairly new Keurig K-Supreme plus. We love this coffee maker, and were worried. However, after consulting with customer service, a new machine was on its way. Very happy customer. Thank you
It was a Christmas gift, one I do enjoy. It's great for a single cup of coffee in the morning, a decaf at night. We bought a mix box of flavored pods for the occasional treat.
I bought this new multi stream excited that it was going to make more flavorful coffee being that it saturated the pod. It does punch many holes in the pod and does produce much water but the outcome is water spraying everywhere and most of what was in my cup was water. You could watch it stream a lot water in the cup and a small stream of coffee. A counter, machine, and cup clean up was much needed after every use. Good idea to saturate the pod, bad outcome to consume.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, February 10, 2021
Hello Becky and thank you for your review. The behavior you are describing certainly doesn't sound normal and we would love to help resolve this issue for you. At your convenience, please contact our consumer care department at 866-901-2739 to speak with a representative. We look forward to helping you!