Was given as a gift and has had to be replaced already. Just stopped working. Seems to be a very sensitive machine. Feel its cheaply made. Had much better experience with other Keurig coffee makers.
The original unit purchased 6 months ago had an issue so I contacted customer service. Took some pictures as asked and emailed the info back to customer service. The replacement unit arrived in four days. Awesome dealing with a company that stands behind their products like this.
Thank You to Keurig Customer Service! Our Keurig Supreme Plus was about one year old and suddenly quit working. Working with customer service fairly quickly determined repair was not an option and the rep gave us the detailed steps to replace it. The process was easy, very well communicated and handled efficiently.
Love this coffee maker because it is compact & does not take up a lot of room on my kitchen counter. It makes coffee in different sizes & it’s delicious! I have the stainless model.