This was a replacement because the Heater didn't work on the first machine that I purchased. As I was filling the water reservoir over the sink it slipped out of my hand and cracked almost the entire length of the reservoir. For the price, it should be able to take such a small hit. Also, the coffee maker does not brew a rich cup of coffee like I thought it would. My El cheap-o coffee maker that I replaced this with actually brewed a better cup of coffee. Not worth the price point.
To be honest, I love this coffee machine. BUT... the first one broke after about 8 months. Keurig customer service was great and sent us a new one in a few days. About 1 week later, the new one died. Once again, Keurig customer service was great and sent us another new one (we'll call this the new new one). It's only been in use for a couple days so we'll see how long this one lasts.
I have had several of the pod coffee brewers. This multi stream brewer is by far the best. Excellent, deep flavors from every pod I've put in this. I'd recommend it to anyone asking.
My Keurig K supreme stopped working and I called customer service and within three days I had a brand new replacement. I would definitely recommend carry goods all I have had for the past 15 years