Absolutely love this coffee maker. Of course, I've had many Keurig units and with each one, I can't imagine it could be any better than the previous one....but they always find a way to improve. The new single-serve units seem to have a much richer flavor due to the new design with the drip method. Love it!!
We bought the first of this model almost nine months ago. It failed during the descaling function. We called Keurig and in one phone call our new replacement unit was on its way. Unfortunately, that second unit experienced the same failure. Again Keurig sent a third identical unit which works perfectly right now. We love this model and I'll probably call their service department to see if there's anything I can do to prevent a third failure. Fingers crossed.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
Not Good...
on April 6, 2023
Posted by: AngryMoneyWaster
After receiving this as a warranty replacement, the K-Supreme Plus stopped brewing correctly. The same issue with the first coffee maker (which didn't even last a year), the spring on the hinge becomes loose and doesn't close all the way, so the contact with the cup isn't solid. Coffee comes out looking like tea.
I love my Keurig Supreme plus. I drink my coffee slowly throughout the morning and always have a fresh, hot cup when ready. I recently had a problem and the customer service team went above and beyond to make sure I was happy.