First purchased and fail after 3 month of use. (No power). Second one failed after two moths (No power) Company did replace the second. Could not replace the first because of being in storage for 8 months so over a year owned.
I was very surprised when I called with a cleaning problem how I was treated. Rep went over cleaning method and my machine was not responding you sent me a new one in 2 days after I sent a picture of machine and other info for outstanding customer Thank you for fabulous customer service!!!
I bought my keurig last year and its work really good but then it got broken and called the keurig about it. Costumer service was really good and they send me a new one at no cost.
We had to replace our first Supreme machine as it failed during a descaling procedure. The replacement came quickly but appears to make more noise than the first one. We liked the sound og our original unit.
This is actually a warranty replacement,. I really loved my Keurig till it had a problem but am very pleased with Keurig replacing it and allowing me to continue enjoying my coffee:)