I love Keurig machines but definitely not this model . I have had this model replaced 3 times, it dies only a few months after purchase. Very disappointed
This has been a great coffee maker up until it is time to descale. My last two coffee makers that I attempted to descale using the Keurig solution and following directions to the T started smoking from the top. ALOT of smoke and then shut down. Both were extremely hot to the touch and would not restart. Fortunately, customer service is very good and replaced both units. My advice is if you are going to go with this particular model do not do the descale process. My coffee maker worked fine up until that point, I just got tired of looking at the descale now message. I also use filtered water.
Love my K Supreme Keurig! Just wish i didn't have to use the replacement service so often! The Keurig works wonderful until i get the message to descale! Although i follow the instructions carefully, the thermostat goes out every time, requiring a new replacement! I wonder if there is an inherent flaw in the design? Sure love the coffee it makes!