Customer reviews from keurig.com
Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Average customer rating
4.3
(5,759 Reviews)
Rating breakdown 5,759 reviews
5 Stars
4,032
4 Stars
586
3 Stars
295
2 Stars
257
1 Star
589
81%of customers recommend this product.
(
4,376 out of
5,398)
Customer Reviews for Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Posted by: Amack836
Verified Purchase:Yes
It makes great coffee but I would love this machine more if it would just last longer than 24 months. It abruptly stopped working after two years so I called support and they ended up sending me a new one.
I don’t think the new one they sent me was new but possibly refurbished. It was louder than my original and it smelled like burning plastic when brewing coffee.
The smell went away but it continued to make noises as if it was going to die. I thought maybe it was redesigned and so maybe that’s how it was supposed to sound but here we are not even a month later and the replacement has now stopped working. It won’t even power on when plugged in.
This is not the first Keurig I’ve owned that stopped working after a short time.
I don’t have time to deal with their customer service so I’m done with Keurig. It’s too overpriced for the limited amount of time you own it. I do not recommend.
I don’t think the new one they sent me was new but possibly refurbished. It was louder than my original and it smelled like burning plastic when brewing coffee.
The smell went away but it continued to make noises as if it was going to die. I thought maybe it was redesigned and so maybe that’s how it was supposed to sound but here we are not even a month later and the replacement has now stopped working. It won’t even power on when plugged in.
This is not the first Keurig I’ve owned that stopped working after a short time.
I don’t have time to deal with their customer service so I’m done with Keurig. It’s too overpriced for the limited amount of time you own it. I do not recommend.
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Posted by: hujicat007
Verified Purchase:Yes
After a year the machine broke down while doing a self-cleaning. But the Keurig staff member was very helpful in replacing the unit free of charge. We are enjoying our cups of coffee so far.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: AzCoffee
Verified Purchase:Yes
I have received this supreme about one month ago and was skeptical about the smaller size. Surprise to find it absolutely wonderful with great features and quick brewing
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Carlaxian
Verified Purchase:Yes
Exchanged and was sent an upgraded Keurig. Very happy with it
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Just want some coffee
Verified Purchase:Yes
This was sent about a month ago to replace a fairly new Keurig that was defective. This one has already stopped working. It’s the same issue. It seems to begin to brew and then shuts itself off.
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Posted by: Coffee lover5
Verified Purchase:Yes
I am very happy with my replacement. It came very quickly and service representative was very good.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: MAK4
Verified Purchase:Yes
My Keurig Supreme had a defect and stopped working. I called and they replaced it with a new one within one week!!
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: terriekk
Verified Purchase:Yes
I really like this coffee maker. The large capacity water holder is wonderful. There are so many setting also. The maker is quiet. I am grateful keurig honored my warranty. Thank you very much! Also, the support team is very helpful!
I would recommend this to a friend!
Written by a customer while visiting keurig.com