Customer reviews from keurig.com
Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Average customer rating
4.3
(5,759 Reviews)
Rating breakdown 5,759 reviews
5 Stars
4,032
4 Stars
586
3 Stars
295
2 Stars
258
1 Star
588
81%of customers recommend this product.
(
4,376 out of
5,398)
Customer Reviews for Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Posted by: PaulyOhio
Verified Purchase:Yes
This is a wonderful new model. Easy to fill, no preheating, nearly silent and smaller footprint on my counter. Thanks to the engineers and great testing team as the annoyances of the prior models are gone - such as they solved the clunking noises opening and closing, very noisy “pop” noise puncturing of the pod, gurgling and popping as it heats, waiting between cups for preheating, and hard to handle the water tank to name a few. True bonus of the new brewer is it brews a much better cup of coffee with adjustments for stronger and hotter which it really is stronger and hotter - specifically much hotter compared to be old machine. Plus if you like strong cup of coffee it only takes a few extra seconds to accomplish vs the prior top of the line model from 2016 which took twice as long.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: KitKat55
Verified Purchase:Yes
I have only had the Supreme Plus a couple of weeks but I love the custom features for individual coffee drinkers in the home. I love the slim design and the awesome handle on the water reservoir.
So far it’s working fantastic!
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
3
Changing Kcups
on March 8, 2021
Posted by: DeeHabaj
I wanted this new model because of being able to choose larger cup sizes and iced coffee feature. What I don't like is the fact I have to take the pod holder out to use reusable "My K Cup" and put it back in to use a regular pod.
The worst was when it came time to "de-scale". My old Keurig use to let me skip when I didn't have time. This machine did not, I had to stand there for 20 minutes emptying the cups one after another until it was done at 4:30am.
The worst was when it came time to "de-scale". My old Keurig use to let me skip when I didn't have time. This machine did not, I had to stand there for 20 minutes emptying the cups one after another until it was done at 4:30am.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, March 17, 2021
Thank you for your review and feedback on using the reusable filter and the descaling process of the K-Supreme Plus coffee maker.
Written by a customer while visiting keurig.com
Posted by: Glutton For Punishment
Verified Purchase:Yes
The K-Supreme Plus would have gotten 5 stars except their is no discernable difference in temperature between "Middle" and "High", and the "High" is on the cusp of not being hot enough. When I add a small amount of cream, I have to then nuke it in the microwave for 10 seconds to get a reasonable temperature. Also, the first cup brewed is not as hot as the 2nd cup brewed, so in spite of its instant heating, it doesn't quite heat up enough until you brew a first cup. Sometimes I run 4 oz, through as just water to get the temp up, but I still need the microwave. Otherwise, very convenient with nice features.
Written by a customer while visiting keurig.com
Customer Rating
1
Not happy
on March 8, 2021
Posted by: LuDavenport
I brought this as a Christmas gift! About two weeks it just stopped working! No 1 800 number!
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, March 17, 2021
If you need assistance please call us at 866-901-2739 . We would love to resolve this issue for you.
Written by a customer while visiting keurig.com
Posted by: Soulsease
Verified Purchase:Yes
So relieved to find out my Grandmothers new Keurig coffee maker was covered by a no questions asked warranty right after Christmas. I have very little cash around Christmas and my Grandmother really wanted one of the Keurig coffee makers. She is 89 years old and has discovered the ease of use and great flavors that Keurig users enjoy! The maker I bought for her shorted out after only one and 1/2 months so she was very disappointed. We called Keurig's customer service and they could not have been more friendly or understanding. After vetting our loss, Keurig replaced her maker with a brand-new Keurig K-Supreme in about two weeks. Thanks for saving Grandmothers Christmas Keurig!!
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Thankful Coffee Lover
Verified Purchase:Yes
We love our Keurig K-Supreme Single Serve Coffee Maker. It alloes us to customize our coffee in so many different ways. When it stopped working, I called Keurig and talked to a very polite employee who calmly walked us through the process of receiving a replacement - for free! Ten days later our new coffee maker arrived. This was the most wonderful, most painless, and quickest product replacement experience we have ever had! Well done, Keurig!
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
Disappointing!
on March 7, 2021
Posted by: Lindy Rose
I bought the Keurig-K Supreme Plus on Nov. 27, 2020. I really liked the large reservoir with the handle. I used it Dec. and because I was ill Jan. and half of Feb(can't drink coffee when ill) only used it half of Feb. until March 6th when it just stopped working completely. It absolutely died. I only got a month and a half use out of it. I really love the Keurig concept but their coffeemakers are no longer dependable. I had problems with the last one which was the Keurig Elite. It peed all over my counter whenever it felt like it. My first Keurig was the B-60 and it worked faithfully for several years. I loved it!
I will have to say that Keurig's customer service is very good. I just wish I could say the same for their coffeemakers.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, March 17, 2021
Thank you for your review and feedback. If you need assistance, please call our Consumer Care team at 866-901-2739, we will be more than happy to help.
Written by a customer while visiting keurig.com