Customer reviews from keurig.com
Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Average customer rating
4.3
(5,759 Reviews)
Rating breakdown 5,759 reviews
5 Stars
4,032
4 Stars
586
3 Stars
295
2 Stars
257
1 Star
589
81%of customers recommend this product.
(
4,376 out of
5,398)
Customer Reviews for Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Posted by: Anonymous
Verified Purchase:Yes
I am disappointed with my new Supreme Plus. Although the new features are nice, I am continually getting coffee grounds in my coffee. I wish I had kept my old K-cup brewer.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, October 21, 2020
Oh no! We don't like the sound of that. We would suggest that you get in touch with our Customer Care team. They are fantastic at troubleshooting these types of issues. They can be reached at 866-901-2739.
Written by a customer while visiting keurig.com
Customer Rating
1
Doesn't last long
on March 10, 2023
Posted by: DFW Coffee Drinker
I love the multi-stream technology, HOWEVER, the coffeemaker does NOT last long. I just had my third K-Supreme Plus quit working shortly after descaling. I followed all of the Keurig recommendations for care and use of the coffeemaker. Keurig has a great warranty and has replaced these. The first replacement lasted one month and the second replacement lasted 3 months. I am not replacing with the same model again. Other Keurig models I have had in the past lasted years, but this particular model lasts on a few months before I starting having problems.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, March 13, 2023
Thank you for your review. We are confident our team will be able to address your concerns. If you ever need further assistance, please do not hesitate to call our Consumer Care at 866-901-2739, we will be more than happy to help.
Written by a customer while visiting keurig.com
Posted by: Lj teacher
Verified Purchase:Yes
Coffee strength and temperature small but mighty takes up
Less room
Less room
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Mssharona
Verified Purchase:Yes
Received a few weeks ago and I love it. My only complaint is that it takes a little longer than my old machine to brew. Very happy with my purchase.
I would recommend this to a friend!
Response from keurig.comBy Keurig, Consumer Care, May 10, 2023
We appreciate your positive review and feedback! Thanks for brewing the love!
Written by a customer while visiting keurig.com
Posted by: KittyMama1
Verified Purchase:Yes
Nice coffee maker. Makes coffee quickly and efficiently and doesn’t take up a lot of space.
Response from keurig.comBy Keurig, Consumer Care, June 13, 2023
Thank you so much for your review. We are glad you are enjoying your K-Supreme Plus coffee maker.
Written by a customer while visiting keurig.com
Posted by: JDiferdinandi
Verified Purchase:Yes
No longer powers up/ cannot use and had gotten before the holiday so it could be enjoyed with the family/
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, November 24, 2020
Oh no! This is not what we like to hear. We would be happy to help resolve this. At your earliest convenience, please contact our Consumer Care team at 866-901-2739. We look forward to your call!
Written by a customer while visiting keurig.com
Customer Rating
1
HORRIBLE MACHINE - Do not buy!!
on May 18, 2021
Posted by: McNC
Our machine has been replaced 7 times over a six month period.
Please do not tell us to call Customer Care. We have spent over two hours on the phone with them today and no one can process the replacement because there is a system upgrade taking place. They indicate it will take 24-48 hours to call us. We are not sure why there is a need to call us we just want the replacement. As this machine has failed so many time we asked to have it replaced with the Elite (our old model) and they said they can't do that.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, May 19, 2021
We're sorry to hear about your experience and would be happy to look into this further. If you are willing to give us another chance to assist you, please contact us at 866-901-2739, we will be more than happy to help.
Written by a customer while visiting keurig.com
Customer Rating
2
An Ephemeral Love Affair
on August 3, 2022
Posted by: Anonymous
You'll love your K-Supreme, but you'll have to do so quickly, because soon it will be dead. Then you'll call support, and after making you work very hard to prove that you actually own a dead K-Supreme, and acting like they'd never heard of one dying, they'll send you a new one.
You'll be thrilled with your brand new K-Supreme, and bask, once again, in the exhilaration of new-found love... only to be struck again by the tragedy of loss.
Support will once again step you through unplugging and plugging your K-Supreme back in. They'll do it kindly, if a bit condescendingly, with overtones that suggest maybe the problem is that you have abused your K-Supreme in some way, and then express incredulity that it didn't come back from the dead.
They'll then be shocked that two of these babies have given up the ghost in your home in the past six months, noting that they've never heard of a single one ever breaking down before, demonstrating that they've never read any of the reviews on this shooting star.
No worries though. They'll send you a new one, after making you once again jump through hoops to prove that you actually own one, EVEN THOUGH THEY JUST MAILED IT TO YOU 2 MONTHS AGO, leaving a bright shiny paper trail that would make a government bureaucracy weep for joy.
And then you'll fall in love all over again, because it really is a nice, handy, full-featured, easy to use coffee maker... for a little while.
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com