Customer reviews from keurig.com
Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Average customer rating
4.3
(5,759 Reviews)
Rating breakdown 5,759 reviews
5 Stars
4,032
4 Stars
586
3 Stars
295
2 Stars
258
1 Star
588
81%of customers recommend this product.
(
4,376 out of
5,398)
Customer Reviews for Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Posted by: PatsyH
Verified Purchase:Yes
My K Supreme Plus had a problem and it stopped working. With Keurig‘s excellent warranty replacement program as long as the unit is registered the whole process was seamless! Thank you
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Bill1974
Verified Purchase:Yes
I am just now using my new one for the last four days. So far so good.
Makes a great cup of coffee. The first one would sometimes just steam a cup into mid air,
would sometimes make only 4-6 ounces on a 8 oz selection, it would constantlysplatter coffee out getting all over the counter and floor. Customer service is fantastic,
Makes a great cup of coffee. The first one would sometimes just steam a cup into mid air,
would sometimes make only 4-6 ounces on a 8 oz selection, it would constantlysplatter coffee out getting all over the counter and floor. Customer service is fantastic,
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
2
3rd try with the K-Supreme Plus
on March 10, 2021
Posted by: SusanM21
Hopefully, this 3rd coffeemaker will last; the first 2 lasted only days with different issues. This one, received a couple of weeks ago is ' good-to ok'; the Mini-Plus worked much better and for a long time. I saw this commercial several times and liked the ability to have the water available. This one has a couple of issues that I will live with since Keurig has been kind enough to replace the 1st two. Issues: Splatters coffee all over a fair amount of the counter; doesn't always recognize the 'favorite' selected; doesn't heart the strength picked all of the time - 85% is correct; otherwise only mid-hot...I don't understand this, but I've tested it several times; it's easy to tell when this is happening since you only receive that 'commercial - smell the aroma' when it's working on the full temp mode. The most curious is that (1) it always starts out w/~10 seconds of water; but after a cup is made, say you're making tea or just hot water...coffee grounds from the already removed K-cup come through. This is frustrating and a 2nd try is 100% of the time needed; I'm not in favor of this but don't know how to by-pass the need for 2x to get a cup of hot water without grounds...not a lot, but it shouldn't really be many. I asked a Representative if I should descale the brewer and was told not to until the recommended time.
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Posted by: Fast1
Verified Purchase:Yes
Thank you for replacing our unit after it stopped working. We have been with Keurig over the years as each model was developed and improved. The Supreme Plus is efficient in operation and design on our countertop.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Sjk0
Verified Purchase:Yes
We bought it in December. We love it. The footprint is smaller. We like the handle on the water holder.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Planetlady
Verified Purchase:Yes
I replaced a (maybe 10) year old Keurig 2.0 coffeemaker, which was well used and well loved. This new coffeemaker is perfect. It has some new functions that are quite improved: there are more cup size, brew strength, and heat settings, which I love. The water reservoir’s handle and lid are much better. The appearance is more streamlined and attractive. I like the stainless steel. It seems to heat more quickly than my old one. I am really enjoying it!
Written by a customer while visiting keurig.com
Customer Rating
1
high maintenace
on March 9, 2021
Posted by: unhappy person
had for 2 months no maintenance instructions came with unit for descale procedure
Now pods won't puncture spills water over counter
can't find anything procedure to correct problem
Now pods won't puncture spills water over counter
can't find anything procedure to correct problem
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, March 17, 2021
Hello and thank you for your review. The behavior you are describing certainly doesn't sound normal and we would love to help resolve this issue for you. At your convenience, please contact our consumer care department at 866-901-2739 to speak with a representative. We look forward to helping you!
Written by a customer while visiting keurig.com
Posted by: Bobby F
Verified Purchase:Yes
Great features, perfect for those who like different brands/styles of coffee or drinks
I would recommend this to a friend!
Written by a customer while visiting keurig.com