I have been using this coffee maker for about ten months when the top buttons stopped working. I called the manufacturer and had to take pictures, find receipt, get serial number and talk to customer service to verify the unit was defective. They did send me a new coffee maker replacement quickly.
Customer service was great. They explained the procedure to me for getting a replacement. I followed the instructions and within days I was brewing coffee with my new KSupreme . Thank you for great service.
I had the K-Supreme Plus for a few weeks when & after descaling (3 coffee drinkers in the house), it wouldn't come back on. I called Customer Service & after a few minutes, I was being sent a new one. It was a pleasant experience as far as having to do that sort of thing, & the Rep was very helpful. New machine arrived, & works fine. Very happy with it.