This was a replacement coffee maker at no charge to me. Your staff members were cordial, helpful and considerate. I have high praise for the way I was treated.
We purchased a lemon. Keurig customer service was top notched. We have had Keurigs since 2010 and never had a problem with them. We purchased a new on in Sept and it is the 5 jet machine, it never put out like the old one did and eventually died. I called them confirmed my purchased with Customer service and they sent me a new one. Turn around time was total 4 days.
The customer service representative was outstanding in helping me with a replacement for my “LOVED” Keurig coffee maker. The representative was very knowledgeable and courteous. I could not be happier.
I enjoyed only 4month and end up replaced by 2 different times voice out for help due to wrong information given by staff but listend my side story step by step explained. I am happy that I got replaced. I hope that I could enjoyed long this time without replacement.