I bought my first one but it stopped working after 3 weeks. I was sentry a replacement that also failed after a few weeks. I really like the ease of this Kerrigan but not the failure rate. I hope this one will las tlonger
I bought this and had a horrible incident that made it not work. The Keurig company supported me so much. And made things easy, even though it was just outside the warranty period. I will always buy a Keurig!!
This machine works VERY WELL and brews EXCELLENT coffee. After months of use it displays "DESCALE" to indicate required maintenance. Unfortunately, once it displays "DESCALE", no matter how much you try to clean and/or descale (using Keurig maintenance kits), the "DESCALE" message will not go away. The brewer continues to work and brew, but the "DESCALE" message remains.
I purchased a keurig K Supreme and it is a very nice looking model. While descaling the machine it wouldn’t clear the descaling screen. I went over and over the instructions. The customer service employee helped troubleshoot and it would not clear. I was given a replacement and it works amazingly. I highly recommend this model it’s compact and a beautiful Machine. I always purchased keurig machine because of the outstanding customer service experience.
I purchased a Keurig approximately one year ago, exact timeframe I do not recall. I de-scaled the brewer and once done the machine would not turn back on. I called customer service and after a few trials to attempt to turn the brewer back on the customer service representative without hesitation stated he would replace the machine. I was very pleased that I did not have to purchase a new brewer and that Keurig stood by their product.