I used my new coffee maker for about 2 months when I began to experience a problem. Even though I had cleaned it, I was getting a 'descaie' message. When I couldn't solve the problem on my own, the Kuerig folks attempted to, giving me pointers and suggestions. When that didn't work, a new, replacement machine was dispatched at no expense to me. The first issue was a glitch, but quickly resolved. Thank you!
Menu buttons are easy to see and punch. Brewing process is right there on top of the coffee maker with the ability to change settings quickly and easily without having to drill down in multilevel menus. Brewer heats really fast compared to our prev models. There is a huge water reservoir and the brewer doesnt take up a lot of cabinet space. Im very happy with my purchase.
I was having issues with my new Keurig Supreme plus that I received as a gift. The online customer support was great and when the issue could not be resolved. Keurig sent me a replacement ASAP.