My Keurig stopped brewing. I did all the trouble shooting things and was unsuccessful in restoring the brewing function. I followed the email instructions for the replacement procedure and received and new coffee maker. I am happy.
The K-Supreme Plus Single Serving unit has given me excellent service for more than 2 years. It has proven reliable, easy to use, and offers flexible settings with the option for presets for favorite brews. Its design is compact and efficient and at a great value for price.
We bought one a few months ago and loved it. One day it stopped working. The customer support was amazing. In a world where it feels impossible to talk to a person, Keurig responded to my email and I was able to talk to a real human. That alone makes me a customer for life. The product was under warranty and a replacement was sent within a week. Very impressed with Keurig's customer care.