Customer reviews from keurig.com
Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Average customer rating
4.3
(5,759 Reviews)
Rating breakdown 5,759 reviews
5 Stars
4,032
4 Stars
586
3 Stars
295
2 Stars
257
1 Star
589
81%of customers recommend this product.
(
4,376 out of
5,398)
Customer Reviews for Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Posted by: Cubjo
Verified Purchase:Yes
I purchased a keurig K Supreme and it is a very nice looking model. While descaling the machine it wouldn’t clear the descaling screen. I went over and over the instructions. The customer service employee helped troubleshoot and it would not clear. I was given a replacement and it works amazingly. I highly recommend this model it’s compact and a beautiful Machine. I always purchased keurig machine because of the outstanding customer service experience.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Anonymous
Verified Purchase:Yes
I purchased a Keurig approximately one year ago, exact timeframe I do not recall. I de-scaled the brewer and once done the machine would not turn back on. I called customer service and after a few trials to attempt to turn the brewer back on the customer service representative without hesitation stated he would replace the machine. I was very pleased that I did not have to purchase a new brewer and that Keurig stood by their product.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Nunijo
Verified Purchase:Yes
This is a warranty replacement. Works well! Thanks Keurig for standing behind your warranty
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Bwashin1
Verified Purchase:Yes
A common dysfunction in descale process shut down my coffee maker! Just when I thought the sky was falling enter Keurig! The warranty department didn't flinch. They immediately sent a new machine with descale issue solved and 4 days later great coffee once again. As long as their coffee technology and support continues to satisfy Ill be a loyal customer!
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: KK 61
Verified Purchase:Yes
Our machine became defective after just a few weeks.
Keurig customer service quickly replaced our machine with in a week! Hoping this one is the quality we expect from Keurig!!
Keurig customer service quickly replaced our machine with in a week! Hoping this one is the quality we expect from Keurig!!
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
3
Looks great!
on February 7, 2023
Posted by: Shannon in MS
Have had this unit for a year. It has been flashing “descale” for over 6 months, and it has been descaled several times. We use distilled water as directed with older units. It has started to act-up. Very disappointed- we have bought 8 Keurig coffee machines in the last few years. We will be looking at other brands this time.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, February 8, 2023
That certainly doesn't sound correct. Can you please call us at 866-901-2739? Our Consumer Care team will be happy to troubleshoot this for you.
Written by a customer while visiting keurig.com
Posted by: A Kcup
Verified Purchase:Yes
My Keurig overheated under warranty and it was replaced in just a couple days. The process was so easy.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: RAmes
Verified Purchase:Yes
When my K-Supreme Plus stopped working I contacted Keurig. After supplying them with proper documentation, they shipped out a new brewer. Thank you Keurig!
I would recommend this to a friend!
Written by a customer while visiting keurig.com