Customer reviews from keurig.com
Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Average customer rating
4.3
(5,759 Reviews)
Rating breakdown 5,759 reviews
5 Stars
4,032
4 Stars
586
3 Stars
295
2 Stars
258
1 Star
588
81%of customers recommend this product.
(
4,376 out of
5,398)
Customer Reviews for Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Customer Rating
2
Quality control issues
on March 30, 2021
Posted by: Specba1
We bought one of these for our northern home and loved it so much that we bought a second one for our winter home. The first one we bought for Florida was dead on arrival. Nothing lite up when we plugged it in. We returned it and exchanged it for the exact same model. It worked for about 5 days and died. We contacted Keurig customer support who offered to ship us another one. Instead we chose to exchange it at the store rather than wait for them to ship it to us. So far the third one is working but it's only been two days. We do love the features and it is a great improvement over our prior Keurig. If only they could solve their quality control issues.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, March 31, 2021
We appreciate your review and apologize that we could not meet your expectations. We will pass your feedback onto our engineering and quality teams for review. If you ever need assistance with any of our products going forward, please do not hesitate to reach out to our Customer Service team at 866-901-2739. Representatives are available 7 days a week from 7am to 10pm EST to assist you.
Written by a customer while visiting keurig.com
Posted by: MyKurig
Verified Purchase:Yes
I bought this one month ago and I am so glad I did. No need to wait for the pot to brew. Instant gratification with with the smell of fresh coffee brewing.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Big Gunner
Verified Purchase:Yes
The warranty replacement experience was excellent. The shipment arrived sooner than I expected.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Brewing
Verified Purchase:Yes
Replaced our older Keurig with this model-has great features - works great
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Jojosal
Verified Purchase:Yes
love the new coffee machine... I am not very happy with the way the Keurig points system works
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: MCPO
Verified Purchase:Yes
Customer support was outstanding reported the problem on a Monday new coffee maker arrived Wednesday
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: RAKUfus
Verified Purchase:Yes
Keurig stands behind their products. They were so polite listening to my issues & quickly sent me a new product.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
5
Great coffee maker with so many excellent features
on March 30, 2021
Posted by: snooty
Verified Purchase:Yes
I feel that this is one of, if not the best coffee maker that Keurig has made. We have had Keurig coffee makers for years now, and really enjoy the K-Supreme Plus.
I would recommend this to a friend!
Written by a customer while visiting keurig.com