Customer reviews from keurig.com
Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Average customer rating
4.3
(5,759 Reviews)
Rating breakdown 5,759 reviews
5 Stars
4,032
4 Stars
586
3 Stars
295
2 Stars
257
1 Star
589
81%of customers recommend this product.
(
4,376 out of
5,398)
Customer Reviews for Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Customer Rating
3
Quiet and no preheating but makes a huge mess
on January 14, 2023
Posted by: Hermosamom421
Just upgraded from my larger Keurig. Love that is is quieter and does not require preheating but it makes a huge mess when brewing. I prefer to brew my own coffee using the Keurig reusable cup but it ends up all over the counter if the cup doesn’t malfunction and leak grounds everywhere.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, January 19, 2023
Hello and thank you for your review. The behavior you are describing certainly doesn't sound normal and we would love to help resolve this issue for you. At your convenience, please contact our Consumer Care team at 866-901-2739. We look forward to helping you!
Written by a customer while visiting keurig.com
Posted by: MevetS
Verified Purchase:Yes
Our original model was just a few days shy of having the 1 year warranty expiring. It decided to smoke instead of make coffee, Then it just stopped working. Fortunately, Keurig sent us this replacement free of charge. We shipped the old one back, I'm assuming for failure analysis purposes.
Written by a customer while visiting keurig.com
Posted by: Gautschi53
Verified Purchase:Yes
We are quite happy with this K-Supreme. It has several nice features. Our warranty was handled quickly and professionally. Our new coffee maker was received in 3 days from filing our claim. We are very satisfied with Keurig’s customer service.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Neesey
Verified Purchase:Yes
My Keurig stopped working. I went online, got the help I needed and voila! A new keurig! She walked me through the steps and I didn’t even have to send the broken one back. The only time it took was a few minutes and shipping time. Couldn’t be more pleased. I’m a lifelong Keurig fan!
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Lc100
Verified Purchase:Yes
I bought this K-supreme coffee maker and had a little trouble with it 6 months later. I called in to customer service. They were so friendly and easy to work with. They sent me a new machine and I love this company, their coffee machines and their incredible customer service!
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
4
Following cleaning instructions will break it.
on January 17, 2023
Posted by: Vance
I am on my third K-Supreme Plus. I have been following the cleaning instructions. If you follow this:STEP 2: Descale the Brewer
To activate Descale Mode, begin with the brewer plugged
in and powered off, then press and hold the 8oz and 12oz
buttons together for 3 seconds. When flashing, press the
brew button to start the descaling process. Once the brew is
complete, pour the hot liquid into the sink. Repeat this step
until the ADD WATER light illuminates
You will run out of water, the "ADD WATER" will not illuminate, and pressing brew again will burn out the machine. Kuerig has honored the warrantee each time, but hasn't corrected the issue. I will add water when then tank is empty next time.
To activate Descale Mode, begin with the brewer plugged
in and powered off, then press and hold the 8oz and 12oz
buttons together for 3 seconds. When flashing, press the
brew button to start the descaling process. Once the brew is
complete, pour the hot liquid into the sink. Repeat this step
until the ADD WATER light illuminates
You will run out of water, the "ADD WATER" will not illuminate, and pressing brew again will burn out the machine. Kuerig has honored the warrantee each time, but hasn't corrected the issue. I will add water when then tank is empty next time.
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Posted by: not my first keurig
Verified Purchase:Yes
My Keurig K-Supreme Plus coffee maker Christmas gift would not turn on. I called Keurig and it was handled quickly with a new machine arriving a few days later. I love the design and its compact design. While I don;t know the life of the applicance, I hope it continues to serve us well. I will give it 5 stars for service!!
Written by a customer while visiting keurig.com
Posted by: Fireball969
Verified Purchase:Yes
Great Maxine that allows for various customizations of your coffee. Using a good coffee I use medium strength but when using a lower cost pod the strong setting is perfect. Being able to change temperature is awesome.
I would recommend this to a friend!
Written by a customer while visiting keurig.com