Before previous maker stopped working I was disappointed in the size of the 12 oz seem too small. It also could be hotter on the hottest setting. Replacement seems the same. While waiting for replacement I broke out my old mini and it actually satisfied my needs quiet well. So now I have two coffee makers side by side am able to use either.
This is my first Keurig but not my first single serve brewer. I love that it's fast, super quiet, super easy to use. And it looks gorgeous. I love the large reservoir and that it has a large handle. And I like the feedback you get from the digital screen. Plus the descaling procedure is going to be easier and faster than my previous non-Keurig brewer.
I got the K-Supreme plus for Christmas. After only 3 months it just stopped working. Turned off and would not come back on. I called customer service and they were wonderful! Sent me a new replacement in less than a week. I love this brewer and the customer service that came with it. Highly recommend!
I was very excited when I read all of the options for this coffee maker. It seemed to be an answer to a prayer. My experience with the unit (units) certainly did not meet my expectations. I have now purchased two of these coffee makers, both of which have unceremoniously died. The first one just quit turning one. I unplugged, waited 39 minutes..tried several other things that might reset but nothing happened. I loved the coffee it made so I bought another. Today I was descaling and the same thing happened again. I have used several Keurig models over the years and had no issues with them. This is the most expensive one I’ve purchased and it has failed twice. The coffee it brews is great but based on performance, I cannot recommend this particular unit.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, April 12, 2021
We are sorry to hear about the issues you have faced. We really wouldn't expect this from our products. Can you call our Customer Care team please? The number is 866-901-2739 and we are here to help.