Customer reviews from keurig.com
Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Average customer rating
4.3
(5,759 Reviews)
Rating breakdown 5,759 reviews
5 Stars
4,032
4 Stars
586
3 Stars
295
2 Stars
258
1 Star
588
81%of customers recommend this product.
(
4,376 out of
5,398)
Customer Reviews for Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Posted by: DAH47
Verified Purchase:Yes
Had a problem with my coffee machine. Spoke with customer service and they sent an immediate replacement. A pleasure to deal with a company that not only makes a great coffee machine but provides outstanding customer care!!!
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Florida Snowbird
Verified Purchase:Yes
We have had a Keurig at our home in Massachusetts for over ten years; it performs just as wonderfully as it did when we first bought it. Therefore, we bought a Keurig for our winter home in Florida and love the many new features.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: KDWA
Verified Purchase:Yes
Love my brewer, thanks for your help. Quality product
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: TrisB
Verified Purchase:Yes
We love our K-Supreme Plus. We really enjoy drinking fresh coffee, brewed the way that we like it. After a few months, the controls on or machine malfunctioned periodically, though. Finally, after a couple more months, the controls would not let us brew any more. I received a huge surprise when I called Keurig. After one choice on an automated line, I spoke with a real person about my problem. She helped me trouble shoot my issue and determined my machine had malfunctioned and would be replaced free. I emailed three pictures, as instructed. Within three hours, an email arrived telling me that my new unit would ship tomorrow. Even during the Christmas rush, the replacement showed up within two days. Great coffee again from a great machine--from a phenomenal company. What a great experience!!
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Bonbon5811
Verified Purchase:Yes
My first one had a few problems. The coffee was watery and it splashed every where.
I made a few phone calls and they sent me a replacement
Wow what a difference. Coffee taste wonderful it’s a steady stream no splashing and the coffee is hot and strong.
I understand sometimes things go wrong.
Thank you for sending me a replacement. I’m now pleased.
I made a few phone calls and they sent me a replacement
Wow what a difference. Coffee taste wonderful it’s a steady stream no splashing and the coffee is hot and strong.
I understand sometimes things go wrong.
Thank you for sending me a replacement. I’m now pleased.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: LeenieNY
Verified Purchase:Yes
I love everything about this coffee maker. Style, sleekness and the features. Thankfully the Keurig customer service has been nothing short of great. This is my third Keurig supreme plus, as I’ve had issues with the first one after I descaled, and the descale button light would not go off after everything we did so they sent me a replacement, which was great. Everything was working until I recently it wasn’t giving the right amount of ounces per the selection, for instance, select 12oz, and I was barely getting 4oz.. I thought maybe I had forgotten to press the correct Oz button properly as its morning sleepy eyes I started to measure it and noticed they were significantly not matching up or not even entirely doing a cycle . Called Keurig. They walked me through troubleshooting steps to no avail and now I am on my third. Let’s hope three times is a charm as I really love everything about this maker and I simply use it for a single Brewing with the Keurig, adapter filter, and my own coffee grinds ,instead of brewing a full pot. I’d like to give it a 5, but being on my 3rd it’s a 4. Customer service us a 5! Thank you Keurig for all your assistance.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Mamos
Verified Purchase:Yes
The staff I spoke with was so polite and the machine came quickly working great.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: dink
Verified Purchase:Yes
thank you so very much for replacing my Keurig. you have no idea how grateful we are in honoring the replacement 1 month after warranty ended. we have only used Keurig since they came out. i have had small for camper, small for office, big for home. love the 5 prong. bought kids Keurig for gifts. they love also. i will always recommend if price is good and replacment honored in a timely manner after warranty. thank you
I would recommend this to a friend!
Written by a customer while visiting keurig.com