Customer reviews from keurig.com
Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Average customer rating
4.3
(5,759 Reviews)
Rating breakdown 5,759 reviews
5 Stars
4,032
4 Stars
586
3 Stars
295
2 Stars
258
1 Star
588
81%of customers recommend this product.
(
4,376 out of
5,398)
Customer Reviews for Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Posted by: dickn
Verified Purchase:Yes
Very easy to fill water and love the clear plastic water reservoir. I like the feature where 3 different people can pick their temperature, cup size and coffee strength.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Connie52
Verified Purchase:Yes
It was totally awesome!!
Thank you for replacing the product when it didn’t work.
Thank you for replacing the product when it didn’t work.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
4
Great product
on April 14, 2021
Posted by: Denny1
Just bought this one. Still trying to figure out how to make a cup of hot tea. My old coffee maker had a button for hot water.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
Bad Product
on April 14, 2021
Posted by: Mary247
I bought 3 at Christmas, 2 for us as upgrades, 1 for a gift. Our 2 stopped working within a couple months of use. Our previous Keurig lasted for years. I feel bad that I gave that gift. Very disappointed.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, April 15, 2021
We are sorry to hear about the issues you have faced. We really wouldn't expect this from our products. Can you call our Customer Care team please? The number is 866-901-2739 and we are here to help.
Written by a customer while visiting keurig.com
Posted by: MOES1029
Verified Purchase:Yes
We had this same model for 3 months before it quit working for good. Customer service quickly helped to get a replacement and walked through the whole process to ensure We received the replacement correctly.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
5
Great Coffee Taste
on April 13, 2021
Posted by: Captain85
I decided to give the Multi-Stream a try. I am SO glad I did. My Starbucks pods come out like I got it from the coffee shop! I really couldn't believe how good it was. My unit did, however, break after 3 months. The people at Keurig we very nice a replaced it "fairly" quickly. Overall, I still give it 5 stars!
Written by a customer while visiting keurig.com
Customer Rating
1
Awkward style - sits strangely on counter
on April 13, 2021
Posted by: LynM
Delivered today. I was excited to use it. Followed all the instructions. Put the Keurig Green Mountain Pod in and set it for 10 oz. It brewed but what a disaster! Grounds were all inside my cup and when I opened the area to check where the pods go.....what a mess!
Grounds everywhere! It took me 15 minutes to clean it all out! What a disappointment! I then used the piece for fresh ground coffee and tried again. I came out ok. I am really afraid to try a pod again now. If it happens again I will send it back!
Grounds everywhere! It took me 15 minutes to clean it all out! What a disappointment! I then used the piece for fresh ground coffee and tried again. I came out ok. I am really afraid to try a pod again now. If it happens again I will send it back!
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, April 14, 2021
Thanks for your review and feedback. Pre-puncturing pods can help with pressure build up and may relieve this issue you are experiencing. You can try this by placing the K-Cup pod into the holder and press down on the K-Cup pod to puncture the bottom before brewing to release this pressure. We hope this is helpful but if you need further assistance, please call our Consumer Care team at 866-901-2739, we will be more than happy to help.
Written by a customer while visiting keurig.com
Customer Rating
1
Wow these are really lemons
on April 13, 2021
Posted by: Sunnysmom
Purchase this at Christmas. Seems I’ve been able to use it longer than most people. However it won’t put more than an eighth of an inch of coffee and a cup. And it blew up
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, April 20, 2021
Thank you for reviewing your K-Supreme Plus coffee maker. The behavior you're describing certainly does not sound normal. Has your K-Cup pod been removed and reinserted into the brewer? For best results, we recommend one time use with our K-Cup pods. Reusing or rotating the K-Cup pod after brewing can cause overflow and coffee grounds. If this is not the case, please call our Consumer Care team at 866-901-2739, we’d be happy to help!
Written by a customer while visiting keurig.com