Customer reviews from keurig.com
Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Average customer rating
4.3
(5,759 Reviews)
Rating breakdown 5,759 reviews
5 Stars
4,032
4 Stars
586
3 Stars
295
2 Stars
258
1 Star
588
81%of customers recommend this product.
(
4,376 out of
5,398)
Customer Reviews for Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Posted by: Kathy f
Verified Purchase:Yes
I’m cautiously crossing my fingers that after returning this particular model Keurig for the second time, that it will last more than the 5 months of the first two. The return process was a little difficult and confusing. So far so good! When it is working I really like it!!
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Posted by: MimiD
Verified Purchase:Yes
I got a coffee maker for Christmas in 2021 and just weeks before Christmas this year it quit working…burning smell and then it would not turn on. I did not think I would get replacement because I was not in possession of the receipt, but called Customer Service any way. I was pleasantly surprised that after checking the serial number, I was offered a replacement. The new coffeemaker came in less than a week. Great CS. My only complaint is that I tried to register my new pot and website keeps freezing up so have been unable to get it done.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Jmz285
Verified Purchase:Yes
The person on the phone was helpful and I got a new coffee maker that has been working really fine!
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Ssho
Verified Purchase:Yes
I had problems with my Keurig Supreme within the year of purchase and they replaced it with a new one. Thank you Keurig!!
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Corgi
Verified Purchase:Yes
My original keurig supreme plus broke and it was slightly out of warranty. Keurig went above and beyond to sent me a free replacement. Great service! Very happy with their products.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Edimig
Verified Purchase:Yes
I love the convenience and the way the machine operates. Unfortunately, it hardly lasts beyond warranty time.
Response from keurig.comBy Keurig, Consumer Care, December 29, 2022
Thank you for your review. We're sorry to hear that this has been your experience. We are confident in our quality and stand behind all of our products. Our warranty for Keurig brewers is for one year from the date of purchase. With that said, we consistently listen to consumer feedback and we encourage consumers who are experiencing a problem to contact our Consumer Care Team at 866-901-2739. Our representatives will be happy to help them resolve it!
Written by a customer while visiting keurig.com
Posted by: Vicki Virginia
Verified Purchase:Yes
My 8 month old machine fried itself during a descale process. Frantic that my coffee would not be available I called customer service, explained what had happened and they immediately sent a perfect replacement to me; hassle free. It was still under warranty but they were gracious when other companies are not.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Mar75
Verified Purchase:Yes
The customer service we received regarding our replacement Keurig K-Supreme was outstanding! Your return policy and your agents were excellent!
Thank you again for your exceptional service!
Thank you again for your exceptional service!
Sincerely.
Marilyn Davis
Marilyn Davis
I would recommend this to a friend!
Written by a customer while visiting keurig.com