I had problems with my K-Supreme Plus Coffee Maker after 11 months. I contacted customer service and they were able to send me a replacement within a few days. They were so kind and helpful. I love my Keurig and will continue to purchase Keurigs because of the great customer service.
I had purchased a new coffee maker about 6 months ago replacing my old one that was giving me trouble. I began experiencing issues and after a few calls, a couple of suggestions , I was able to have them replace the coffee maker since it was pretty new. thank you for making it easy.
My K-plus was received for Christmas last year. This December it failed while I descaled it. I called customer service and they immediately said it would be replaced. There was no technical fuss. I got an email two days later and assumed it was notification it had shipped. My mistake. It was telling me to look outside my door as it had been delivered. The new machine works just fine. Trippel A PLUS for Keurig policies as implemented by very friendly customer service personnel. AS I look at my dead Keurig I just don't want to toss it...so nice looking...but so very very dead.
My coffee maker was approximately six months old when I experienced a problem. I could not has asked for better service than Keurig provided. Within just four days I had a new coffee maker and all the tools necessary to return the old one. I am more devoted to my Keurig coffee maker now than ever and am a member of the Keurig fan club!