Customer reviews from keurig.com
Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Average customer rating
4.3
(5,759 Reviews)
Rating breakdown 5,759 reviews
5 Stars
4,032
4 Stars
586
3 Stars
295
2 Stars
258
1 Star
588
81%of customers recommend this product.
(
4,376 out of
5,398)
Customer Reviews for Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Posted by: Josie Havens
Verified Purchase:Yes
I bought this 6 months ago and it had to be replaced.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
Defective
on April 24, 2021
Posted by: Grumpy Liz
warning: grumpy when writing this review bc I haven't had my cup of coffee due to the Keurig not working... AGAIN. This is our 2nd version of this device and they both broke within 2 months of owning. Don't bother buying this unless you like a cup of disappointment in the morning ;(
Response from keurig.comBy Keurig, Consumer Care , April 27, 2021
Hello and thank you for your review. We apologize that the Coffee Maker did not meet your expectations. This is not indicative of the experience that we strive to provide. If you are willing to give us another chance to assist you, please contact us at 866-901-2739, we will be more than happy to help.
Written by a customer while visiting keurig.com
Customer Rating
1
Consumer Alert - Do not buy
on April 24, 2021
Posted by: Scott Margolis
We've owned a few Keurig's over the years and other than a couple of needle cleanings, routine filter changes and descaling - all worked great. This machine is 6 weeks old in our new kitchen. "Descale" began to appear. "I purchased the Descale solution. No instructions for this unit. Found out how to do it on-line from another consumer. Descaling appeared over and over again so I continued to process the initial reservoir of water and another full one. "Descale" persisted. Ran out of water, machine went off. Never came back on. Dead. Terrible
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Posted by: Valhalla49
Verified Purchase:Yes
We purchased the new K-Supreme Plus the first week of April. The features on this new machine make the hefty price tag a real deal. It would have been nice to have all of these new features years ago. This machine has, obviously, had a lot of thought behind it and show huge innovative design not seen since the first Keurig many years ago.
With that said, we have had a problem since day one. Even after running 4 containers of water through the machine before making the first cup there remained a strong taste of plastic or some kind of chemical. After several tries we finally contacted Keurig who promptly sent a new machine. We went through the same process with the new machine and found the same issue. So, we thought this must be a break-in process and it would get better. Returned the "new" machine and continued with the original. After 3 weeks there has been no improvement. It helps if you first flush the system by brewing a 10 oz. cup without a coffee pod. And then make your coffee. First cup in the morning is the worst. But even in the afternoon you need to "flush" before making that cup. It seems that sitting unused for a long time makes the chemical taste much stronger. Annoying, to say the least.
I will be interested to see if this problem occurs with others.
The next question Keurig is asking is if you would recommend this product to a friend. That is hard to answer. The product improvement are wonderful. The taste is a problem. So I am torn. I will answer "No" so that maybe this review will be noticed by someone as being an issue that could be looked at.
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Posted by: Eagleye
Verified Purchase:Yes
I replaced another smaller unit six months ago with this unit. I liked the larger reservoir with this one, and it looks better. Last week it died for no reason, I was bummed. Called customer service, provided purchase information and they sent me a new one. Received it three days later, AWESOME customer service. Would highly recommend this product even though the first one died. It has a number of options I didn’t know I needed. You will be satisfied.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: JaguarsFan
Verified Purchase:Yes
Thank you for taking care of my defective coffee maker by sending me another new one which is working beautifully.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Calq8r
Verified Purchase:Yes
When my K cup supreme Plus machine stopped dispensing the correct amouts, I called the company. After going through a troubleshooting routine that didn't fix the issue, they immediately sent me a replacement.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
2
Works good but only lasts for 2-3 months
on April 23, 2021
Posted by: Tony U
Bought in November 2020 it stopped working in 3 months got a replacement that one worked for 2 months now on my third one. I just hope that it lasts for a year but that might be expecting too much from Keurig
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care , April 26, 2021
Hi Tony,
Thank you for your review. We're sorry to hear that you're disappointed in your purchase of your Coffee Maker. That’s certainly not the experience we wanted you to have. We would love to find a resolution that suits your needs. If you are willing to give us another chance to assist you, please contact our Consumer Care team at 866-901-2739.
Thank you for your review. We're sorry to hear that you're disappointed in your purchase of your Coffee Maker. That’s certainly not the experience we wanted you to have. We would love to find a resolution that suits your needs. If you are willing to give us another chance to assist you, please contact our Consumer Care team at 866-901-2739.
Written by a customer while visiting keurig.com