My keurig died roughly 10 days before the warranty ran out. I called keurig and went through the troubleshooting with the customer service person. When she determined that my keurig was was broken, she immediately gave me all the information needed to file a claim. Within two days of filing, I was notified that a new keurig was on it’s way to me. I was also reminded to fill out the new warranty card. I will continue to buy keurig machines as their customer service is excellent.
My Keurig stopped working after 1 year and 10 months. After contacting Keurig they replaced my unit free of charge although my machine was out of warranty. I am very pleased because I love my Keurig and use it daily. Thank you Keurig!
This one is a replacement from one that quit working and it sounds like it's not going to last long. It makes a loud sound when making a cup like the pump is straining.
We replaced an older model Keurig with this K-Supreme about a year ago and immediately started enjoying it’s premium coffee taste. Recently it stopped brewing so I called Keurig customer service to inquire about it’s warranty service. Once I described the issue, the representative was able to start a claim to replace my K-Supreme. I was enjoying my morning coffee once again within a few days.
Such an easy way to make mornings easy! And can have a great varieties of coffees to choose from. Our first one burned out but the customer service was great. No problem. It was replaced easily. That’s why I’d give it 4/5.
I received a replacement that stopped working in 2 days. Got another replacement and it stopped working after 1 day. Both had same issue in which they did not brew with a k-cup. Would only brew water.