I love my new Keurig K-Supreme Plus Single Serve Coffee Maker because of the special features. All I have to do is hit one button and brew and I get my coffee the way I like it, strong and extra hot.
We were sent a replacement for our original K-Supreme Plus due to a malfunction of the descaling signaling device. It was a prompt replacement and we are so happy to have this brand again functioning properly.
I cannot believe the amount of splatter this makes. Ugh! The countertop and the fridge next to it are covered every day with coffee spray (and sometimes tea, too). I am also disappointed in the grounds in my coffee. This has not happened every day, but it has happened more than once. In my opinion, this model needs some fine tuning. Or perhaps I got a "lemon"?
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care , April 28, 2021
Thank you for your review. We are sorry to hear that you're disappointed in your purchase. That’s certainly not the experience we want you to have. The behavior that you’ve described in your review is certainly not typical of the coffee maker. Please call our Customer Service team at 866-901-2739. Representatives are available 7 days a week from 7am to 10pm EST to assist you.
I started using my new brewer Tuesday. I love it. The coffee tastes so much better! The extra holes provide extra water thru K Cup and that provides richer coffee flavor! Also, like adjustable temperature control and strength of coffee are choices on this one. Have used Keurig brewers for years and love them and the K Cups.
This product worked fine for me, except the overhead lights "flickered" during the brew cycle. I tried to determine the cause, but it appeared to be the coffee maker itself. I contacted Keurig and they sent a replacement. Long story, short. It was my problem, not the coffee maker's. My apology was generously accepted.