This is a warranty replacement. Loved my coffee maker but unfortunately it had an issue and quick working during the descaling process. Keurig was great and within a few days I had a replacement for the one that quick working. I love this one and enjoy a GREAT cup of coffee several times a day. The thing I love the most is being able to adjust the strength and the temperature of the coffee. I can make a cup of coffee more to my taste than I could with my previous machines.
Received my K-Supreme coffee maker for Xmas 2020 and have used daily, 3 cups per day average. Yesterday it stopped working. Now it will only produce a couple ounces of cold water. Tried resetting by removing power. Also tried descaling. Still won't work. I have previously owned 2 different models of Keurig coffee makers and used each one 4-5 years (and each one still worked when replaced). Really disappointed with the K-Supreme.
So I had bought, the old one. But for some reason it broke and I have to return it. The company has sent another one for me and it has been working great for me. Although I’ve been waiting to send the old one back, but they haven’t responded. I do notice that this company has a lot of the faulty. So just be very careful.
Bought in October and killed it in first cleaning!! I was very happy with the replacement speed. What I don’t like is how slow it drips into the cup. First Keurig was great. (One before Supreme plus). I like the large reservoir. Wonder why they didn’t want broken one back unless it’s a known issue for descaling
I have owned several Keurigs over the years and this one is the very best so far. No pre-heating necessary. I like the improvement of the prongs that pierce the K-pod for a smoother all encompassing cup of coffee. Large reservoir.