We had problems w/ the first machine that we bought. The service department sent a replacement machine. We are very happy as we love the features of this coffeemaker.
This is my third of this same model. The first failed to work. The second one worked for a few months, then stopped brewing. So far this one is brewing just fine. Three times a charm? Time will tell.
I bought the K cup Supreme because I was intrigued by the multiple stream technology. Definitely makes a good cup of coffee. Also the option of multiple temp settings and all the other options makes this a great buy. Keurig also stands behind their products which seals the deal.
I love the temperature setting because I like extra hot. But I also like the over ice feature and it’s better than Starbucks cold brew. Finally the water container holds more and is easier to fill except for the filter in the middle which I may remove
I am now reading the reviews unfortunately after buying this unit. It appears that the multi stream technology is faulty, it can't get the liquid out of the bottom without overflowing the top of the pod and filling up with coffee then spewing it out of a hole it isn't meant to come out of. It makes a horrible mess with every cup you brew. It would appear from the reviews that they are aware of this problem.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, April 30, 2021
Thank you for reviewing your K-Supreme Plus coffee maker. The behavior you're describing certainly does not sound normal. Has your K-Cup pod been removed and reinserted into the brewer? For best results, we recommend one time use with our K-Cup pods. Reusing or rotating the K-Cup pod after brewing can cause overflow and coffee grounds. If this is not the case, please call our Consumer Care team at 866-901-2739, we’d be happy to help!