My original unit broke after almost a year and they replaced my broken unit in less than a week. Wow that’s what I think is awesome customer service and support.
This is an excellent K-cup coffee maker. Settings for a strong type of brew as well as the temperature of the cup. Fairly quick brew of your favorite coffee. Highly recommend it to anyone who loves a great cup of coffee.
After about 8 months with my coffer market it got shorten out! I did not have my receipt and customer service worked with me to get me a replacement. They were very quick to respond and resolve the situation.
This was a replacement. I've had two Keurigs previously, including this model. All made great coffee. This one is extremely strong and bitter tasting, even at the lowest strength setting. It's not the coffee itself as it's the same brand as always and even came from the same box I brewed with my old Keurig.