Customer reviews from keurig.com
Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Average customer rating
4.3
(5,759 Reviews)
Rating breakdown 5,759 reviews
5 Stars
4,032
4 Stars
586
3 Stars
295
2 Stars
258
1 Star
588
81%of customers recommend this product.
(
4,376 out of
5,398)
Customer Reviews for Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Posted by: Coffeetime2388
Verified Purchase:Yes
This is a awesome coffee maker. Stopped working but with no problems they sent me a new one. Keurig is a honest and reliable company that stands by their products. Thank you for the fast shipping too! Mornings are not fun without coffee!
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Shammama
Verified Purchase:Yes
Bought 6 months ago.
Will not function after 4 months
Was able to get it replaced.
Will not function after 4 months
Was able to get it replaced.
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Posted by: LanB
Verified Purchase:Yes
I have been using a Keurig system for close to 15 years. The K-Supreme is by far the best unit I have owned. My Keurig 2.0 bit the dust. I took advantage of the create a bundle deal. Saved money on the coffee maker, got a great deal on my favorite pods. I love the new water reservoir. it is easy to detach and fill, holds a whopping 78oz. The maker is sleek and modern looking. Fits into my coffee garage perfectly. There is no clock on this maker, it isn't needed, as soon as you lift the pod holder it turns on and is ready to brew. The ability to select size, brew strength and temperature is awesome, you can program 3 settings - my personal preference is 12 oz, med strength, max temp. Hold down one of the 3 favorite settings the first time you make your selection, then just press that button and hit the big K button for the perfect cup of coffee. The max temp gives you hot enough coffee to add cold creamer and still enjoy a really hot cup of coffee. No more warming the creamer in the microwave to achieve the same results. The pods are pierced multiple times on the top, allowing all of the grounds to be used more completely. I have had this unit for a little over a week, made about 25 cups of coffee - I have not had any grounds in them. No splattering, as some reviews I read before buying warned against. So far I couldn't be happier.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
2
Disappointed
on May 3, 2021
Posted by: Gramma17
Christmas 2020 I stepped out of my comfort zone and bought a k-supreme plus, my first one ever and it runs well, does what it's supposed to, but I'm so disappointed in how much it splashes all over the place! It has stained my coffee bar, so I had to put a table runner (that I have to wash twice a week) on it until I can repaint it. We also can't fit a travel mug under it, so that's a time consuming job if we're running late in the mornings!
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, May 4, 2021
Hello and thank you for your review. We're sorry to hear you're disappointed with your new coffee maker. We would love to help and improve your experience. At your earliest convenience, please contact our consumer care team at 866-901-2739. Our representatives are available seven days a week from 7:00 am to 10:00 pm, EST. We look forward to your call.
Written by a customer while visiting keurig.com
Posted by: Jjst
Verified Purchase:Yes
Problem with the unit under warranty. Called customer service they diagnosed and then shipped replacement.
Written by a customer while visiting keurig.com
Posted by: Prrys
Verified Purchase:Yes
This product was a replacement for one that just quit working. We called the warranty number and given all the information and a replacement was shipped. After receiving we returned the other one as requested.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Jones Fam
Verified Purchase:Yes
I got an email offer from Kuerig, and started doing my research. After looking at all the models available, my husband and I decided the Supreme plus was the right one for us. We have limited space for our Kuerig, and the versatility of being able to switch the coffee tank from side to side, or back was perfect! the tank comes off easily to carry it to the sink for refills. just sets back into place, no awkward piece of plastic to slide it onto and risk spillage. Now, the coffee with the new mutli-stream technology is a big hit! Our coffee is better than ever.
Written by a customer while visiting keurig.com
Customer Rating
1
Not Even One Star
on May 3, 2021
Posted by: BrentBean
The machine pokes 5 holes in the top of the pod but only one in the bottom so the water it puts in just comes right back out of the top holes along with lots of grounds and only delivers a weak tea looking brew full of grounds. I even ordered some of the pods that don't have a full cup on the bottom (only a basket) and they sit so low in the brewer that the machine doesn't even pierce the top of the pod. I've resorted to punching additional holes in the bottom of my k cup pods before putting in the brewer to keep the water from back flowing out of the top of the pod. I'm looking at a Cuisinart or Hamilton beach product if they don't offer some kind of fix.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, May 4, 2021
Hi Brent, that's not what we would hope to hear. Our Customer Care team will be happy to help troubleshoot with you. Please get in touch with them at 866-901-2739.
Written by a customer while visiting keurig.com